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121Pa ge <br />Maintenance and Managed Services <br />Maintenance Services <br />VectorUSA offers a full complement of proactive maintenance services to ensure the systems and software within <br />this proposal are kept in a healthy and available state throughout the systems lifecycle. VectorUSA maintenance <br />services can be created on a customized basis to ensure the right level of care matches the client's business <br />objectives and budgeting. Maintenance services are fulfilled by VectorUSA's Service Center, backed by a full <br />complement of Systems Technicians, Application Specialists and Network Engineers. <br />Maintenance Services are typically packaged into offerings based on expected lifecycle maintenance tasks or in a <br />looser Time and Materials basis. All maintenance services provided by VectorUSA include priority queueing and <br />247 phone and email support lines, with maintenance tasks receiving proactive, flexible, and predictable <br />scheduling. <br />VectorUSA maintenance services can be bundled with Software & Hardware support to provide a complete systems <br />maintenance solution for organizations. <br />Managed Services <br />VectorUSA provides enterprise -level IT managed services over a nationwide footprint via our (2) U.S. based Network <br />Operations Centers (NOC)s and best -in -class services partnerships. <br />VectorUSA employs an ITIL-based services portfolio grouped into (3) tiers of packages based on business criticality <br />for each individual system. VectorUSA managed services alleviates the stress on organizations to maintain a fully <br />staffed 240 IT support structure, even when the pace of their business operates in a non-stop environment. <br />By empowering their organizations with VectorUSA managed services, our clients are able to make data -driven <br />decisions to synchronize technology with their business objectives. Our full complement of core infrastructure <br />managed services is able to support a heterogenous and hybrid ITfootprint across geographies. <br />In addition to its core infrastructure services, VectorUSA manages client programs providing organizations with a <br />single point of contact for its user helpdesk, endpoint & desktop services and cybersecurity operational services <br />partnerships. <br />VectorUSA / 8647 E 9'h St., Rancho Cucamonga, CA 9173OConfidential <br />