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oPSG BETTER COMMUNITIES. BOLDER FUTURES. August 22, 2022 Judson Brown, Housing Division Manager City of Santa Ana Community Development Agency 20 Civic Center Plaza (M-26) Santa Ana, CA 92701 17872 GILLETTE AVE. 714 541 4585 SUITE 350 INFO..WEBRSG.COM IRVINE, CA 92614 WEBRSG.COM Via Email PROPOSAL —ADMINISTER THE CITY'S RENT STABILIZATION AND JUST CAUSE EVICTION ORDINANCES AND PROVIDE TRAINING, STAFF SUPPORT, AND GENERAL CONSULTING SERVICES RSG, Inc. welcomes the opportunity to provide the City of Santa Ana ("City') with services related to the City's Rent Stabilization and Just Cause Eviction Ordinances ("RSO" and "JCEO", respectively). It is our understanding that the City is seeking a consultant to provide administrative services for the City s two adopted ordinances NS-3009 (RSO) and NS-3010 (JCEO). We also understand that it is the intent of the City to further refine the RSO and JCEO administrative process over the next nine to twelve months. The following details the scope of services RSG will provide, the project team, and the fee schedule. SCOPE OF SERVICES RSG will perform the following Scope of Services: RSO and JCEO Administration RSG is available to assist the City in the continued implementation of the City's RSO program and JCEO, and to respond to public inquiries as needed. • Content Creation — RSG can prepare ongoing RSO program and JCEO information for property owners and tenants, including: • press releases, • website content creation, including a list of Frequently Asked Questions (FAQS), • maximum allowable rent increase, • letters to rental property owners, and • fliers and handouts. Staff Support and Training — RSG will continue to provide administrative support services to City staff and is available to prepare training materials and support as needed for use by City staff for program implementation. Additionally, and as needed by City staff, RSG can provide temporary staffing to answer questions of property owners and residents, both in person for walk-ins and appointments at City Hall orthe Housing Authority (or another location best suited for the clientele), and via the dedicated phone line and email address. Depending on the availability of City staff and the volume of inquiries, the number of days and hours of in -person staffing will be adjusted accordingly. • CPI Rent Increase Calculations — RSG will prepare and distribute allowable rent increase amounts to affected property owners pursuant to the procedures detailed in the RSO. CPI calculations determine the allowable percentage a property owner/landlord is allowed to increase a tenant's rent by. The IRVINE 6 BERKELEY 0 VISTA