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Smart <br />���rJ3aaa��xa�aa��a <br />CORRECTIONS SIMPLIFIED. varminartcommunications.us (9 808-253-5178 1849172OSt I Seminole, FL 33777 <br />41. Customer will provide information regarding the SmartlnmateT" messaging system in at least one location next <br />to the inmate mailing address on Customer's website, with a link to the Smartlnmate.com website. <br />42. Upon completion of installation and appropriate system testing, Customer will allow the electronic messaging to <br />go live within forty-eight (48) hours' notice of system availability. <br />43. Customer will provide N list electronically twice each day of all inmates residing in the Customer Jail Facilities <br />and their current housing assignments. Provider will use this listing to ensure that each innate is authorized to use <br />only those kiosks and tablets appropriate to their housing assignment. <br />44. Customer will give prompt notice, in writing, to Provider of any trouble or irregularity in the functioning of the <br />electronic messaging system, as a whole. <br />Patented Maill3m rd Postal Mail Elimination System <br />45. Provider is the exclusive licensee of MailGuard®, the patented postal mail elimination system covered by U.S. <br />Patent No. 1,0291,617 and multiple pending patent applications. <br />46. Provider shall provide its patented MadGuard Postal Mail Elimination system at no cost to Customer. <br />Provider's MailGuarn service converts regular incoming postal mail into an electronic document that is delivered <br />to the inmate recipient via the SmartTabletsT', or SmartKioskwithin the Customer's Facility. <br />47. Provider shall provide all the equipment and support services to operate the MailGuardx system and transmit <br />incoming routine postal mail into an electronic document to be delivered to the inmate on the SmartTabletsor <br />SmartKiosk'" at no cost to Customer. <br />48. For purposes of this agreement, "routine mail" means all regular incoming correspondence between inmates, <br />family and friends and excludes all legal mail, packages, books, magazines, periodicals and religious mail. All legal <br />mail, packages, books, magazines, or other non -routine inmate mail will still be sent to Customer's Facility for <br />delivery. <br />49. MailGuarcls will only integrate with and transmit incoming routine mail to the Smart'Fablets" or SmartKiosk��. <br />50. Provider is responsible for all the future costs associated with any modification, reconfiguration, or upgrade of <br />the MailGuarn system at the Customer Jail Facilities. These costs do not include the costs of the actual electrical <br />power. <br />5t. MailGuard' shall become the Inmates' designated Agent to process and electronically deliver incoming routine <br />inmate mail pursuant to Customer's mail policy which shall promote the intent of this Agreement. <br />52. Customer will instruct and publish on its website that all incoming routine mail must be sent to the designated <br />Post Office Box for electronic delivery via the MailGuardo system. <br />53. Provider shall be solely responsible for the cost of maintaining the Post Office Box designated by the Customer <br />for incoming routine mail to`be sent. s <br />54. Provider will retrieve incoming routine mail from the designated Post Office Box and process and transmit that <br />mail in an expeditious manner. <br />55. The MailGuardo public website will allow imnates to log into their account and retrieve electronic copies of <br />their processed incoming routine mail for thirty (30) clays from the date of their release from the Customer's <br />Facility. <br />Page 5 of 9 <br />Schedule of Services Agreement I City of Santa Ana <br />