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�$Smart <br />CORRECTIONS SIMPLIFIED. 0 wwwsmaricomm8nicationsm & 880-253-5176 fa 10491 T2"1St. I Semioola,FL 33177 <br />56. Provider will maintain electronic records for a period of seven (7) years from the date of the inmate's release <br />from the Customer's Facility. During the term of this Agreement and upon request, we will provide Customer with <br />electronic copies of the requested record for the purpose of inspecting, examining, and auditing the Provider's <br />records directly relevant to Customer's Facility. <br />57. Mai1Guard'v will provide Customer with the capability of monitoring and reviewing all electronic mail sent <br />through the NlailGuard© system, except those messages deemed to be privileged undep law between attorney and <br />client. <br />Customer's Responsibilities (MailGuard3) <br />58. Customer shall be responsible for informing inmates and inmates' friends and family that all routine <br />correspondence must be sent to the designated MailGuard'© Post Office Box. Customer will include information <br />regarding the MailGuardo system in the Inmate Handbook and in all other areas where information regarding the <br />Inmate Mail Policy and Procedures are located. <br />59. Customer will provide information regarding Customer's incoming postal mail policy, the vlailGuardx' system <br />and the MailGuard© procedure for processing and/or disposing of all incoming mail and pictures in at least one <br />location next to the inmate mailing address on the Customer's website and very clearly state that all incoming <br />routine mail MUST be mailed to the MailGuarde designated Post Office Box. <br />60. Customer will instruct on its website that all incoming routine mail must be sent to the designated Post Office <br />Box for electronic delivery via the MailGuard" system and display information regarding the Customer's incoming <br />postal mail policy, the MailGuard" system and the MailGuardo procedure for processing and/or disposing of all <br />incoming mail and pictures. <br />61. Should the Customer receive incoming routine mail instead of the designated Post Office Box, the Customer will <br />be responsible for the delivery of said mail to NIadGuard® for processing. <br />62. Upon completion of installation and appropriate system testing, Customer will allow the MailGuardo system to <br />go live within forty-eight (48) hours' notice of system availability. <br />63. Customer will provide a list electronically twice each day of all inmates resitting in the Customer Jail Facilities <br />and their current housing assignments. <br />64. Customer will give prompt notice in writing to Provider of any trouble or irregularity in the functioning of the <br />Mai[Guard© system. <br />Patented NlailGuard LegalT" System <br />65. Provider is the exclusive licensee of MailGuard LegalTM, the patented postal mail elimination system for legal <br />mail covered by U.S. Patent No. 10,659,630 and other pending patent applications. <br />66. Provider will provide, install, and maintain its patented MailGuard LegalT" Mail system, which will include a <br />sufficient number of MailGuard LegalTM Mail Scanning Carts to handle the volume of legally privileged mail or <br />other mail deemed to be legal mail (the "Legal Mail") to be processed by the Facility. <br />67. Customer acknowledges and agrees that Legal Mail must be opened in the presence of the inmate. <br />68. Provider will install and maintain its proprietary software and the additional infrastructure necessary to operate <br />its patented MailGuard LegalT"t system, at no cost to Customer. <br />69. The Legal Mail may be scanned in the presence of the inmate for electronic delivery to the inmate or printed <br />to hard copy for physical delivery to the innate, in accordance with Provider's patented MailGuard Lega1TM <br />Page 6 of 9 <br />Schedule of Services Agreement I City of Santa Ana <br />