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Group Educational (School) Reservations The Zoo offers education programs for school groups. The Zoo offers two programs that are age -based, and groups can add activities if desired. Education programs typically include regular zoo admission. Educational materials are sent via email with the customer's reservation confirmation. The group reservations portion of the ticketing system capabilities should include, but not be limited to, all of the following: 1. Support group reservations tied to specific locations throughout the Zoo grounds. 2. Allow for both guided and self -guided reservations. 3. Allow a school group to submit the following key information online when creating their reservation: a. Name of school or group b. Contact information, including: name, title, email address, address, phone number c. Grade level of the group (E.G., PRE-K, K, First Grade, etc.) d. Number of students, teachers, adult chaperones e. Date and time preference for the visit. Note: system should only show dates and times that are available to be reserved. 4. Ability to manage reservation of a group or tour without requiring each individual name for this type of registration. 5. Ability to track each group reservation or tour start time and end time. 6. Ability for staff to view a complete schedule of group reservations bookings. 7. Provide the ability for customers to book their reservation online, submit the request to staff for approval and then have staff create a Purchase Order and/or Invoice to be paid after the reservation is confirmed. Party or Event Reservations The Zoo property has four areas available for event rental. Each area has unique features and allows different amenities and size of group. Rentals have specific time slots, and include a certain number of all -day guest admissions (adults and children), a set number of ride ticket books (containing 20 tickets each) for the Zoo rides, and a set number of hours in a private rental area (plus set up and clean up time). The Zoo would like to allow customers to reserve these rentals online as well as pay for any additional add -on features such as a BBQ. The rental reservation portion of the ticketing system capabilities should include, but not be limited to, all of the following: 1. Ability to reserve a specific location for an event. 2. Allow the customer to enter the following key information online to reserve their location: a. Name of party group or birthday b. Contact information including name, title, email address, address, phone number c. Number of guests d. Date and time selection. Note: System should only display available dates and times. 3. Ability for the customer to add on additional fee -based items such as gas grill, electrical hookup, mascot visit, animal presentation, etc. and pay for these at the time of the reservation. 4. Ability to customize optional elements that are offered in the rental packages. City of Santa Ana RFP 22-008 Page 14