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Membership Sales and Tracking The Zoo offers various annual memberships which: allows members to visit the Zoo unlimited times for a year, gives them discounts at the Zoo, and allows them to visit other zoos around the country for free or at a discount. The following levels are offered : • Individual Club $70.00 - Free unlimited admission for 1 adult for 12 months. • Couple Club $90.00 - Free unlimited admission for 2 adults for 12 months • Family Club $129.00 - Free unlimited admission for 2 adults and their children and/or grandchildren (under the age of 18) for 12 months, maximum of 4 children per visit. • Family Plus Club $149.00 - FAMILY, plus I additional adult for 12 months. • Zookeeper Club $250.00 - FAMILY, plus 2 additional adults for 12 months. • Curator Club $350.00 - FAMILY, PLUS 2 accompanying adults and donor recognition. • Directors Club $720.00 - CURATOR, PLUS 2 admissions to each Sunset at the Zoo event. • SAZOO Club $1200.00 - DIRECTOR, PLUS Private Zoo Cart Tour for up to 3 people The membership portion of the ticketing system capabilities should include, but not be limited to, all of the following: 1. Membership records should include the following data elements at a minimum, which can be customized and changed at any time with no restrictions by staff: a. Membership name b. User -defined levels of membership fees, including the number of membership levels available c. Discounts d. Duration of membership, including ending date of membership e. Package description f. Special notes 2. Ability for customers to purchase and renew membership packages online. 3. Ability to sell memberships with specific payment terms, including monthly, quarterly, or annually. 4. Support the ability to create customizable membership cards with photos and bar code labels and/or mag- stripes. 5. Support the ability for in-house printing of membership cards. 6. Provide various ways to check membership status in addition to checking for a valid ID, such as: a. Bar code scanning and magnetic stripe scanning b. QR codes c. Manual keyboard member ID At the time the membership card is scanned by the bar code reader or mag-stripe, automatically verify the card to be valid, and update the member's attendance record at the same time. 8. Provide an audio cue if a membership card is scanned that is invalid. 9. Allow a membership to be placed on hold for a definable period of time. During this hold period, the membership will not validate but will automatically become active once the hold has been released. City of Santa Ana RFP 22-008 Page 15