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WNOMI1.0115 <br />3Di <br />2 <br />Complete all the work necessary to <br />Yes <br />Having implemented similar <br />fully integrate, test, and verify that <br />projects for other customers, we <br />the System is fully functional by <br />are confident that we will be able <br />July 1, 2023. <br />to successfully launch the system <br />for the City of Santa Ana by July <br />1, 2023. <br />C. <br />Ongoing Maintenance, Operations, <br />3Di has developed an innovative <br />and Support <br />support program called Genie <br />support. Genie support includes <br />MOS (, also referred to as <br />Maintenance, Operations, and <br />Support) and is a comprehensive <br />program that assures reliable <br />system for the customers. Please <br />see details of the Genie Support <br />program below. <br />1 <br />System software updates, bug <br />Yes <br />Please see details of the Genie <br />fixes, and patches. <br />Support program below <br />2 <br />Monitor performance and problem <br />Ycs <br />Please see details of the Genie <br />resolution. <br />Support below. <br />3 <br />System recovery from errors <br />Yes <br />Please see details of the Genic <br />and/or downtime. <br />Support below. <br />4 <br />Other technical support, as needed. <br />Yes <br />Please see details of the Genie <br />Support below. <br />D. <br />Training <br />1 <br />Provide all of the training <br />Yes <br />3Di will provide training to the <br />necessary to operate, maintain, and <br />City staff to be able to <br />support the System, including <br />effectively use the system. There <br />training materials and a training <br />plan. <br />are two types of training, <br />namely, training for staff that <br />will be using the system and <br />training for the staff that will be <br />administering the system (e.g., <br />manager users, etc.). 3Di will <br />