Laserfiche WebLink
WNOMI1.0115 <br />3Di <br />provide both types of training to <br />the City staff. <br />2 <br />Create and execute the transition <br />Yes <br />313i's phased approach that <br />plan and prepare staff for handoff <br />includes training and transition <br />of program administration. <br />(hand -oft) ensures a smooth <br />transition for the City staff. <br />Furthermore, the ongoing Genie <br />Support can be used for any <br />issues that may arise during or <br />after the transition. <br />3 <br />Create an Administration and <br />Yes <br />313i's implementation team will <br />Operations Manual for staff that <br />provide the City with a <br />shall contain adescription of all <br />customized training manuals <br />the processes and procedures <br />using screen shots and videos <br />necessary to ensure continued <br />using the City of Santa Ana's <br />administration of the System. <br />own system. This way the <br />manuals are specific to the <br />configurations implemented for <br />the City. <br />4 <br />Assist in developing training <br />Yes <br />31)i will provide full support to <br />materials for tenants and landlords, <br />the city to develop a number of <br />including recorded materials. <br />resources for the City's <br />customer, namely the tenants <br />and the landlords. This will <br />include, a public facing websitc <br />such as a tenandlandlord portal <br />and online documentation, and <br />FAQs. <br />E <br />Demonstration <br />1 <br />Demonstrate the System <br />Yes <br />31)i will provide full support <br />capabilities to City Departments, <br />whenever requested for system <br />the Rental Housing Board, and/or <br />demonstration to the City <br />City Council as needed. <br />Departments, the Rent Board, <br />and the City Council. 3Di will <br />