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Page 3 of 4 <br />ANNUAL SUPPORT and MAINTENANCE <br />Real time integration to Clariti Software System <br />$5,000.00 <br />Real time integration to Civic Plus CivicRec Software System <br />$5,000.00 <br />File Export From Centaman Zoo Ticketing System (Starting Year 2, subject to standard annual increases) <br />$2,500.00 <br />Support and Maintenance Subtotal <br />$12,500.00 <br />Notes: <br />• Rates for each interface above is based on single interface design and implementation at a time. Further license and <br />services discounts may apply if multiple interfaces are combined into a single project. <br />• The annual support and maintenance investment for application interfaces applies only to those interfaces written and <br />maintained by System Innovators. Support fees for interfaces include modifying interfaces to comply with changes <br />forced by legislation or System Innovators system upgrade. Support Fees for all payment collection software products <br />licensed by System Innovators include help desk support services and upgrades to the latest versions of the licensed <br />software as they become available. The annual Software Support Fee for iNovah entitles the Customer to <br />upgrades/updates to iNovah as defined in the master annual support and maintenance agreement. <br />• System innovators' pricing does not include the cost for changes to 3rd party systerns. <br />• Should the project require travel to the Client's location, then System Innovators will charge a fixed price of $3,500 for <br />each one (1) person trip, which will be billed as incurred. <br />City Council <br />System Innovators <br />800.963.5000 • Fax: 904.645.8892 <br />23 — 48 <br />2/7/2023 <br />9000 Southside Blvd <br />Jacksonville, FL 32256 <br />