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similar to those provided under this Support and Maintenance Agreement have either expired, been terminated under their own terms, or have been terminated by operation of said Master Renewal Agreement. 3. SI shall provide software support primarily via telephone and electronic mail in addition to site visits only when necessary. The support services will be provided only during the hours of operation as described in the Standard Maintenance and Support Guideline, which is hereby fully incorporated herein by reference, and which are in effect as of the Start Date (as defined below), as such services may, at SI's sole discretion, be modified or supplemented from time to time. To enable SI to provide effective support, the CITY will establish auto remote access procedures compatible with SI's then current practices, which may be revised over time. 4. The provision of support services under this Support and Maintenance Agreement shall start on the effective date of the Master Renewal Agreement (Start Date). 5. In consideration for the support services specified in this Support and Maintenance Agreement, CITY agrees to pay, and CONSULTANT agrees to accept the "Support and Maintenance Fee" as detailed in Exhibits A, B, C, and D as incorporated below, in an aggregate base amount of $515,605.29, with a further aggregate contingency amount of $77,340.79, for a total combined not to exceed amount of $592,946.08 as set -out in EXHIBIT D (Maximum Fiscal Year Compensation Table) which is hereby fully incorporated herein by reference. The Support and Maintenance Fee will be billed semi- annual basis. The first payment will be due and payable upon the approval of the Master Renewal Agreement. Thereafter the Support and Maintenance Fee will be billed in advance each semi-annual period or on an alternative date mutually agreed to by both parties. In accordance with CITY's payment practices CITY, after the first payment the CITY shall have forty-five (45) days from the each semi-annual anniversary date to remit annual payment to SI of the Support and Maintenance Fee. If the CITY would like to match the invoicing of the Support and Maintenance Fee to its fiscal year or any other period, it may request, during the initial annual period of this Support and Maintenance Agreement that SI issue a prorated invoice for the portion remaining during the initial annual period. SI may change the Support and Maintenance Fee from time to time in relation to each annual support and maintenance period but CITY shall only be billed only twice per year, and any such increase shall not exceed five percent (5%) per year and may include a corresponding five percent (5%) increase with respect to Third -party services pursuant to Section 7, below. 6. In the event CITY requests material or substantive changes to documentation, reporting and/or interface creation or other material or substantive changes outside of the scope of Standard Support Guidelines as set forth in Exhibit E hereto, SI will be entitled to increase the Support and Maintenance Fee by no less than twenty-five percent (25%) of the license associated with the new/additional functionality, per request per year going forward in order to allow SI to maintain these changes through each Release iii