SYSTEM INNOVATORS (3) - Laserfiche WebLink

Home Browse Search

of the Software, except where said requests by CITY are incorporated within the provisions of a duly executed Change Order approved by SI as set out in the Master Renewal Agreement. 7. SI reserves the right to bill an additional fee of three percent (31/o) for Third -party services should Third -party license vendors include an annual escalator that exceeds seven and a half percent (7.5%). In such an event, SI shall provide CITY with adequate documentation of Third -party license vendors' annual escalator increases exceeding seven and ahalf percent (7.5%). 8. In addition to the above, where CITY purchases additional or different licenses related to the SI Software, or any new module s/environments, additional Support and Maintenance Fees may be charged by SI at the time of purchase of such software license(s) and incorporate such increase(s) in any subsequent Support and Maintenance Fee payments previously agreed to subject to a duly executed Change Order approved by SI. 9. In addition to the Support and Maintenance Fee, CITY shall reimburse SI for its direct expenses in providing support services ("Billable Fees") pursuant to this Support and Maintenance Agreement which include as of the Start Date: (a) courier services, photocopying, faxing, long distance phone calls and reproduction services, (b) all direct travel expenses including, but not limited to hotel, airfare, car rental, tolls, parking and airline and travel agent fees; a travel time rate of fifty percent (50%) of the individual 's current standard hourly rate; a per diem rate not to exceed $85.00 for weekdays and a $150.00 for weekends and statutory holidays that includes all meal, food and telecommunications expenses (receipts will be provided to CITY); and a mileage charge consistent with the Internal Revenue Service recommended rate per mile, (c) and all other reasonable direct expenses incurred in the performance of SI's duties hereunder. SI may update its reimbursement policies from time to time, in which case such updated policies shall apply for purposes of this Support and Maintenance Agreement, provided that such updated reimbursement policies must generally apply to all clients of SI. 10. SI shall supply all maintenance/build Releases to CITY at no additional charge other than the payment of the Support and Maintenance Fee. iv