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QUALITY ASSURANCE/QUALITY CONTROL (QA/QC) Our dedication to quality control throughout the life of a project is one of the ways we establish the trust that leads to long- term relationships with our clients: We are proud of the fact that over 90% of our business comes from repeat clients. Our internal Quality Assurance (QA)/ Quality Control (QC) reviews address design, biddability, constructability, compliance with local/state codes, and project requirements. Our QC begins with the design phase and continues throughout a project's life. During the design phase, we will review content of the schematic design graphics and support elements. The review at this stage is not technical, but quality control reviews the design to verify community and staff comments are included or rectified, spelling, as well as graphic clarity. As we develop construction documents, we have a licensed professional who is not part of the project team provide a 'fresh eyes' review of the documents, in addition to the reviews by the principal -in -charge and the project manager. We perform internal redline reviews, incorporate revisions, and review all client comments prior to submitting the documents to you. We review the submittal packages one week prior to our submittal date and again during the City review period. During submittal review meetings with City staff, we will share our comments and jointly decide how to address each of them. As part of our internal review process, we request draft submittals from all team consultants one week prior to the submittal date. We review their plans, comment on their materials, coordinate improvements between all team members, and return them for updates as needed before we incorporate their materials into our submittal package to you. Another aspect of our quality assurance process is our multi -disciplinary firm. We have licensed landscape architects, civil engineers, and irrigation designers working together on the design and integration of the drainage, utilities, grading, materials, paving, layout, planting, and irrigation. Our staff will develop the project with systems designed together creating a more efficient and effective product. We provide a progress report at each submittal that will outline comments and items we have seen and need to address or coordinate with City staff. This report also includes City staff comments and documents what their status is and how they were resolved. Each report includes priority items, cost estimate progress, plan updates, specifications, and any questions our team has. All team members help update this report for each submittal. At each submittal we also have a meeting with City staff to present the submittal package in which the progress report is essentially the meeting agenda. The goals of the Verde Design QC/QA process are to ensure that the project is bid within the stated budget, that the documentation package is clear and free of ambiguity so that it can be properly priced by a group of qualified bidders, and that the improvements can be constructed in accordance with the design intent. i1LANDS`C�PE,A HITEC U 11 IL EN tNEE INNG SPORT PLANNING & DESIGN �o