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DocuSign Envelope ID: 5C666F1F-E77F-43CE-8AE0-2CDA4FE129A8 TRAINING LAZ Parking is aware of the impact 'initial and ongoing training has on the performance of our enforcement officers. Annually our staff in Santa Ana is issuing over 65,000 citations with a dismissal rate of 0.8%. This metric quantifies the importance of initial and ongoing training as well as a QA/QC process to ensure citation accuracy. We believe well -trained officers will ensure a high rate of enforcement resulting in increased compliance and reducing negative backlash from citizens who may protest effective enforcement, thus reducing the demands on both LAZ Parking and Santa Ana PD staff. We will provide extensive in-house training with a formal induction program for new employees, continuing on-the- job training, and participation in training offered by Santa Ana Police Department. New hires go through a combination of classroom and field training, including ride -along training with supervisors and the Santa Ana Police Department. New hire training typically lasts 1-2 weeks, following the curriculum shown in the table below. • LAZ Parking on -boarding and orientation • Officer expectations and responsibilities • Professional Derranor/Customer Service/Conflict Resolution • Driving and Safety Guidelines • Uniform and personal appearance guidelines • Municipal Code and C.V.C. overview • Attendance & shill start/end expectations • Handheld/Printer equipment overview • Injury/Vehicle accident reporting • Radio etiquette • Beat assignment maps • Residential Permit Districts • Calls for service • Officer daily assignment sheet • Appeals process and guidelines • Citation issuance overview and equipment training • Field trailing with LAZ Supervisor • Field Trailing with Santa Ana Police Department PCO ACCREDITED i t orl ing Control Enforcement Services PARKING CITY OF SANTA ANA. CA RFP NO.23-0 G MARCH 28, 2n23 ]'To used Work Plan 16 ORGANIZATION t