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DocuSign Envelope ID: 5C666F1F-E77F43CE-BAEO-2CDA4FE129A8 iii. Deliverables and lmplementation Description of deliverables and implemewalionplan. Proposer shall subatit a general description of the deliverables, implementation plan, and timeline. LAZ Parking has a distinct advantage in the sense that there will be no interruption of set -vice if the City chooses LAZ Parking as its continuing partner. We do not take our relationship for granted and understand that sometimes long- standing accounts with vendors are not always positive and long tenure sometimes leads to a lack of innovation and motivation. We take pride in the knowledge that we constantly strive to be a true partner to the City and the Santa Ana Police Department through the continuous improvement of processes and proactive enforcement strategies. Our proposed implementation plan considers the transition timeline for the acquisition and procurement of new vehicles and a uniform refresh. Our transition timeline begins with the approval of City Council and the subsequent execution of a new contract. Working with City Staff. In working with City staff, our management philosophy is simple: effective communication and working as an extension of the Santa Ana Police Department's enforcement team results in a successful and long-term partnership. Our management team, including senior managers, will always be available to the City and we will be an added resource with an at -ray of corporate support and share best practices learned from other projects. We will follow these guidelines and apply best practices learned from working with similar municipal clients nationwide. Regular Status Meetings. Our supervisor will continue to be in contact with Santa Ana PD's project manager daily. We also recommend a standing monthly meeting with LAZ Parking's General Manager. A quarterly meeting with LAZ Parking's Government Services team is recommended to share industry news and proposed initiatives. SAPD Approval, Feedback, and Involvement. We will seek SAPD approval on operational changes including, but not limited to, changes to schedules, routes, and/or operations. Process Improvement and Operational Recommendations. Periodically and as necessary, we will make operational recommendations to propose enhancements to the current operations and for future innovation through new technology and improved processes. 'ACCREDITED J P91'kiug C antral Gntllrctment 'services .y PARKING C'1'rY CP SAN'I'A .4N.4. CAI ILl'P NO. 23-03b MARCH �3, 202; Pmlrased wont Plmt !r ORGANIZATION