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SO r" T SoftHQ, Inc., April 19, 2023
<br />RFP No. 23.051 for Temporary Staffing Services
<br />City of Santa Ana, CA — Request for Proposals (RFP)
<br />2 SERVICES PROVIDED
<br />Since our founding. SoftHQ has been providing temporary, temporary -
<br />to -hire, payroll, direct -hire and professional placement, and Credible experience In providing Temporary
<br />recruitment process outsourcing services to a variety of public and Staffing Services for Administrative / Clerical,
<br />private sector clients supporting their mission critical systems and Finance / Accounting, Human Resources, Creative
<br />evolved into a staff augmentation services provider. SoftHQ has a Services. Marketing Representatives, Engineering,
<br />well-defined business model based on different industry sectors such IT, Maintenance / Light Industrial, Heavy Industrial.
<br />as Finance, Health Care, State Government, and Manufacturing Utility / General Labor, and Skilled Trades
<br />clients. This business model lends us with the required financial professionals
<br />stability to provide support to our Temporary Workers and meet our Industry certifications showing process maturity
<br />client's expectations, We perform onsite and offsite contract work for Recruiting access to nationwide talent to meet the
<br />the US public sector clients using CMMI, PMBOK, ISO 9001:2015 and City's range of staffing needs
<br />ITIL processes. From lessons learned over the last thirteen years, A unique business model providing the agility of
<br />SoftHQ brings proven capability to deliver qualified professionals with commercial markets and the stability of state
<br />subject matter expertise on leading edge professional solutions government
<br />tailored to federal agencies' requirements across administrative, Over 13+ years of experience in providing
<br />financial, human resources, acquisition in lines with Federal temporary and permanentworkers
<br />Acquisition Regulation (FAR).
<br />Sofi Enterprise Service Management (ESM) framework is a key component of our Service Integration and Implementation
<br />(SI2) Methodology. Our ESM provides a comprehensive solution to defining goals and staffing resources that worked with state,
<br />local agencies, and not -for -profit authorities. Our ESM adopts ITIL v3, and ISO 9001:2015 proven practices, CMMI ML5 for process
<br />improvements, measures the current requirements through insights from the City and other key stakeholders, and builds a tailored
<br />roadmap to meet the responsibilities of the vacant position. SoftHQ proposes to employ our ESM framework — a proven internal
<br />proprietary framework (successfully employed on over several professional staffing services) that provides the City's Temporary
<br />Staffing Services contract with a holistic approach to meet the City's needs aligned with the emerging potential needs of the City.
<br />With processes in compliance with Si ML 5 and ISO 9001,2015 policies and guidelines, Sofli invested and matured its
<br />Quality Management System (QMS) that incorporates QCP/QAP/QASP. Sofi offers hands-on Temporary Staffing Services
<br />experience, access to various SMEs, enterprise recruiting model, recruiting skills and scale to meet small through large staffing
<br />requests, and dedicated focus on personnel performance, along with focus on quality of results and control on cost overruns.
<br />SoftHQ has a proven formula for success and it is highly capable of meeting the required technical expertise to successfully
<br />meeting the City's temporary staffing requirements.
<br />• Customer -centric Delivery Model — offers a truly end -to -end and customer -focused execution approach offers a seamless
<br />combination of advisory services and personnel with technical knowledgeon operating office machines delivered through onsite
<br />and offsite delivery models, Our clients view us as a true staffing partner and a one -stop shop for their complete recruitment
<br />needs
<br />• Staffing Partner— understands client's mostcritical staffing needs and align our services and solutions accordingly. We bundle
<br />all our services into point solutions that address critical staffing needs. Our clients value this approach as Sofli helps them
<br />meet their end objectives, rather than being a mere service provider
<br />• Improved Customer Service —help the City with models that improve overall customer satisfaction and cooperation with their
<br />customers
<br />• Enhanced Resource Management — assist the City with effective stewardship of resources
<br />• Business Process Reengineering — provide leadership, promote effective quality control, and implement innovative and
<br />successful acquisition to enhance visibility and success of the City
<br />A Summary of SoftHQ's Capabilities related to the technical response:
<br />Supplier
<br />SoftHQ's diversified business model based on providing Temporary Staffing Services to different State
<br />Background and
<br />Government agencies and providing Statement of Work (SOW) based and Temporary Personnel Services
<br />Experience
<br />to its commercial clients, along with the 13+ years of experience in the industry illustrates our capability to
<br />meet City diverse requirements,
<br />Industry
<br />Sofli processes follow CMMI ML5. using ISO 9001.2015 standards, and are enriched using other
<br />Certification and
<br />industry standards such as PMBOK, ITIL, and Federal Regulations through performance on state
<br />Recognition
<br />contracts. These industry certifications reduce the risk to City and ensure that SoftHQ will be able to
<br />replicate its success on other tasks to the City program.
<br />Supplier
<br />Sci financials are solidly based on stable state contracts, senior consultants on long term assignments.
<br />Financials
<br />and our core business of VMS based clients. We also maintain an active sales pipeline of state and
<br />commercial prospects for continued growth. As a result, our projected revenue for 2023 anticipates robust
<br />Use or disclosure of data contained on this sheer is subject to the restriction on the title page of this proposal. 2
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