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SOFTHQ SoftHQ, Inc., April 19, 2023 RFP No. 23-051 for Temporary Staffing Services City of Santa Ana, CA— Request for Proposals (RFP) growth over 2022 targeting $25 Million. We are committed to maintaining transparency with our customers and if required by City, we agree to the open book accounting and submit financial statements upon contract award. Service Provider SoftHQ's capabilities to meet the Temporary Personnel Services' staffing needs of City, stems from its Capabilities recruiting capabilities financial stability, and its diversified business model. Our experienced recruiters work on a pro -active and re -active basis to meet the staffing needs of our clients. Our internal controls ensure that the recruiters are highly motivated and skilled performers and that they are well versed in Temporary Personnel Services. Account and SoftHQ's account and program management structure is robust and provides rapid decision Program implementation capabilities to meet ever changing needs of the staffing industry. We provide our program Management managers with the visibility on available talent through our centralized PMO and ensure that our client gets Structure the best available talent to meet their staffing needs. Communication SoftHQ understands the communication requirements of City and will ensure that it continues to meet the communication format and requirements to succeed at City. We are adept at working in complex environments and our policies and procedure facilitate the delivery of quality services in such environments. Our matured processes require accurate information, explained in this section, to ensure that we continue to provide quality services to City Industry, SoftHQ has dedicated its recruiting effort in support of public and private sector clients since 2010, We Geographic, and have committed to continuous recruitment of talented individuals with the predominant skillsets used at Skills Coverage City and other public -sector clients. Through this recruiting effort we are prepared for future developments at City and will benefit from other City experienced talent that would add to the development of City roect, Recruiting and Our process for recruiting and selection ensures we submit experienced talent with a focus to match the Selection skills requested in the City requirements. We will ensure that we continue to submit high quality talent to meet City requirements Candidate SoftHQ's capability to meet the City requirements for candidate presentation and selection are evident Presentation and from its stellar performance on interview to hire Service Level Agreement (SLA), on the other public -sector Selection contracts. Our recruiters are experienced in thoroughly interviewing candidates to fully understand their work history, experience, and technical expertise. SoftHQ's senior management has put appropriate controls in the form of performance incentives for its recruitment team to ensure that we maintain a low ratio of resume submitted to interviews conducted. Testing and SoftHQ believes in need -based testing and training for its Temporary Workers. This program is designed Training to ensure the seasoned consultant remains at the top of their field. Temporary Workers require approval from the clients, while employees need approval from their account manager for participating in the training program, after orientation and on boarding processing is completed. Temporary Staff SoftHQ offers competitive Temporary Staff benefits and it strives to alleviate worker concerns by providing Benefits them a stable and amicable work environment, to meet their needs. In this section, SoftHQ describes its worker benefits program to illustrate that it provides industry comparable worker benefits to its Temporary Staff. Temporary Staff SoftHQ understands that the performance of its human capital assets is vital to its business strategy and Performance it strives to ensure that its Temporary Staff perform as per expectations, are motivated, and have the desire to excel on the client projects. We track information on the performance of the workers, provide incentives. take corrective actions, and take assignment close out steps to ensure that our client's requirements are met. Temporary Staff Spill ensures smooth on -boarding and off -boarding of Temporary Staff by performing due diligence on On -boarding and the policies and procedures of its client, regarding Temporary Staff and ensuring that it communicates with Off -boarding the Temporary Staff during the on -boarding as well as the off -boarding process. Customer Customer satisfaction is paramount for SoftHQ.. and it strives to achieve a high degree of customer Satisfaction satisfaction by providing high quality services. Our satisfied clients are the barometers of our success and we apply all our resources to achieve their satisfaction. Supported Policy SoftHQ has extensive experience in supporting the public -sector relationship. Our top down philosophy and Business and adherence to the established SOP for operations has reduced process deviations with an emphasis Rules on compliance. We will leverage our experience to ensure that we support City policy and business rules If required, we can provide insights and lessons learned from our other similar engagements to help City decision maker's fine tune their procurement strategy. Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 3