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SOFTHIQ Softl Inc., April 19, 2023
<br />RFP No, 23.051 for Temporary Staffing Services
<br />City of Santa Ana, CA - Request for Proposals (RFP)
<br />Step 3 - Job Order is Sent Out: Utilizing automated software. the Account Manager maps out the job order to the appropriate
<br />SoftHQ and subcontractor offices to identify the best candidates (if new recruits are required).
<br />Step 4- Evaluation Process. Once a qualified candidate is identified, SoftHQ completes a customized evaluation process for the
<br />City. This may include credit, criminal and drug screening as well as an in-depth review of job requirements and expectations.
<br />Softl understands that the City requires experienced candidates, and this requirement is included in over overall evaluation
<br />process. If the candidate meets all requirements and accepts the positions we will move onto the next step. If not, the previous
<br />step is repeated until a qualified candidate match is made.
<br />Step 5 - InterviewlFinal Approval: The candidate is then interviewed or presented for a final approval by the City. If approved,
<br />the candidate is confirmed for a start date. SoftHQ will notify the temporary associate in writing with information specific to his or
<br />her assignment if the position is accepted.
<br />Step 6 - Orientation: Prior to the start date, Softl will provide the candidate with a full orientation on the job and the City
<br />environment, as well as information on how to complete their timecard or assign them a Badge/password for SoftHQ's Time and
<br />Attendance Processor (TAP) or Web Time Capture software, if the City decides to use these options.
<br />Step 7 - Quality Control: On the first day of assignment, the SoftHQ Account Manager will conduct a quality control call to the
<br />candidate's supervisor. At the end of the first week, another quality control check will be completed. Afterwards, the Spill Account
<br />Manager will conduct ongoing quality checks to ensure that the candidate is performing up to, or better than, expectations for the
<br />City.
<br />4.2.1 Recruitment Methodology
<br />SoftHQ's approach to recruiting provides a robust model to address all the critical factors and services that are essential to the
<br />clients and employees for a successful outcome. This consultative model entails an engaged dialogue between Recruiter, Client
<br />and Candidate to enhance the level of partnerships with all stakeholders. Our recruiters approach every recruitment effort with a
<br />broad understanding of the specific operational needs of their clients and provide a robust and competitive pool of applicants. At
<br />SoftHQ, we work diligently to attract, recruit, and retain the most qualified and diverse candidates to support strategic, technical,
<br />operational, and service excellence goals of our clients,
<br />With this approach, we are able to provide full career lifecycle planning services that specially designed to meet the unique need
<br />of temporary professionals. These services include global recruiting network, processing of professional work visas in the US,
<br />advanced training and development, marketing and placement of consultants, comprehensive employee benefits package,
<br />collaborative partnership opportunities and career planning. By this comprehensive approach which addresses all the needs of
<br />potential and current employees, we are able to attract high quality of staffing personnel, which in turn gives us critical competitive
<br />advantages, The Sell advantage:
<br />Being in the staffing services space for over twelve years has helped us cultivate and mature some of the best talent in the business,
<br />Some of our key strengths are:
<br />• Management team having extensive experience and expertise in this business of more than 15 years
<br />• Formidable force of highly technical recruiters for satisfying our clients' Staffing requirements
<br />• Expert Immigration Support, to procure and retain non-immigrant workers. This is also extended to any non-immigrant workers
<br />requiring expedited Immigration support while they are still continuing to deliver on the client's team
<br />• Proactive recruiting - Our team of recruiters are always on the look -out for highly skilled administrative professionals from
<br />higher educational institutions in the CA or willing to relocate, and have built a reputable list of talented candidates
<br />We use several recruitment techniques to identify and recruit highly qualified individuals who share our goals and vision. As a
<br />knowledge -based consulting company, our first and most successful method of recruitment is by internal recommendation. We
<br />also recruit personnel through databases and job fairs such as Techl as well as through partnerships with specialized
<br />recruitment firms. We use job boards such as Job Diva, Dice, Monster, CareerBuilder, and Clearance Jobs to recruit employees
<br />nationwide.
<br />As part of our full cycle recruitment process, we utilize an Applicant Tracking System that allows us to track and monitor applicants
<br />on a continuous basis. Thus.. we maintain an active and updated list of qualified candidates. Our resume database contains over
<br />500,000 qualified resumes. Top candidates are interviewed and pre-screened (reference and background checks, education, and
<br />credentials verification) and placed on a preferred list for future opportunities. When a position opens, we identify the skills,
<br />experience, and security requirements for the position, and search our candidate database to identify the best suited individuals.
<br />We then contact the qualified candidates to begin the hiring process. Our President assesses all candidates based on the same
<br />criteria as detailed in the job description. The best suited individual is selected for employment based on knowledge, skills, and
<br />cultural fit. With this proactive process. we screen individuals quickly and provide them with a formal offer pending client approval.
<br />4.2.1.1 Sourcing Strategy
<br />Our proven recruiting model, detailed in Exhibit 2 is supported by dedicated recruiters that serve a contract portfolio of 98 state
<br />contracts. In our 13+ years supporting state contracts as a prime and providing IT support, our recruiters have built a qualified
<br />candidate database with over 500,000 resumes of skilled temporary personnel. We further bolster our access to cleared. qualified
<br />Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal
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