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SOFTHQ SoftHQ, Inc., April 19, 2023
<br />RFP No, 23.051 for Temporary Staffing Services
<br />City of Santa Ana, CA — Request for Proposals (RFP)
<br />staff through effective teaming. Retaining outstanding performers is emphasized throughout our approach in order to ensure
<br />mission continuity and successful program performance. Therefore. all SoftHQ members are dedicated to actively retaining our
<br />staff and identify those who are exceptional performers.
<br />Integrated Security and HR: Expedites onboarding,
<br />• Streamlined the hiring process for all of SoftHQ's prime
<br />keeps direct and immediate focus on employees
<br />contracts (ASU, MassDEP, FHLB, SAWS, CDTA, HCIDLA, DA
<br />throughout their employment, and adds security in the
<br />Cluster, and DHW)
<br />recruiting process to avoid process risk
<br />• Fostered hiring over 21 people for DA Cluster in less than 2
<br />weeks
<br />Readily Available Staff Pipeline: Our recruiting team
<br />• Resulted in current SoftHQ database of <500,000 resumes
<br />stays in direct contact with many cleared, skilled
<br />• Allowed a <2-week average requisition to fill rate
<br />candidates who wish to work for a small company — this
<br />• Delivered access to 20+ staff to kick off work at LA Department
<br />"warm pipeline" provides immediate access to qualified
<br />of Building and Safety in 2013, filled positions in less than 30
<br />resources interested in working for our team
<br />days
<br />Exhibit 2: Staffing Approach
<br />SoftHQ's approach to recruiting provides a robust model to address all the critical factors and services that are essential to the
<br />clients and employees for a successful outcome. This consultative model entails an engaged dialogue between Recruiter, Client
<br />and Candidate to enhance the level of partnerships with all stakeholders. Our recruiters approach every recruitment effort with a
<br />broad understanding of the specific operational needs of their clients and provide a robust and competitive pool of applicants. At
<br />Spill we work diligently to attract, recruit, and retain the most qualified and diverse candidates to support strategic, technical,
<br />operational, and service excellence goals of our clients.
<br />When SoftHQ is contacted by the City
<br />regarding a service issue, the first step will be
<br />•SodkiQ il'ebs,e ° P�mneem to immediately document the situation and
<br />obtain whatever information is needed to
<br />tom uw,,.
<br />IBM provide quick resolution to the issue. Once the
<br />problem is clearly understood, the Account
<br />Manager will provide immediate follow-up and
<br />a specific time frame in which the City can
<br />"r `m-= expect action, as well as provide periodic
<br />L`tP�uC'`° — r status reports while working on the issue.
<br />s ae om. c �e u<.rr.<. P 9
<br />`" If a correction requires immediate replacement
<br />ctv��rz rmnc moose
<br />o,—„a..fC, of a temporary employee, or if the temporary
<br />�• employee's performance is still considered
<br />unsatisfactory even after additional instruction
<br />and coaching, the Account Manager will take
<br />the needed action to discreetly end the
<br />assignment after working hours that same day. A qualified replacement, if needed, will be sent as soon as that individual has
<br />cleared any City mandated background screenings. During this period, the Account Manager will maintain communication with the
<br />appropriate City personnel to ensure seamless transitioning. Also. if needed, the Account Manager will escalate the issue to the
<br />CEO Once the situation is resolved. Sol will schedule a follow-up where we can review, confirm satisfaction and discover
<br />ways in which the process might be improved for the future. SoftHQ will also add the information to its records in order to monitor
<br />complaint escalation and resolution and satisfaction trending over time. Additionally. the Account Manager will conduct on -site
<br />premise visits and meetings with SoftHQ temporary employees as well as the City personnel to address any issues, questions, or
<br />otherwise ensure that our quality standards are maintained.
<br />To resolve poor performance 1 disputes. our quality planning occurs in partnership with the City. as City Management team plays
<br />an active role in the finalization of the Quality Control Plan (QCP) and its tailoring to meet specific job description task performance
<br />requirements. The QCP specifies the surveillance. inspections. and controls necessary to achieve specified levels of quality and
<br />identifies the personnel, procedures.. controls, records, and forms to be used. It provides a systematic method for identifying,
<br />tracking, and resolving quality issues throughout the employmenVrecruitment Ilfecycle and identifies the processes and tools
<br />required to execute the plan,
<br />4.2.1.2 Ability to Match the Employee's Knowledge, Skills, and Abilities to those required for Each
<br />Specific Assignment
<br />SaftHQ has several mechanisms in place to assess and enhance the technical competencies of its staff, We will conduct an online
<br />pre-screening test and a thorough technical interview conducted by the experts from Corporate ANIO along with the soft skill
<br />Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 8
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