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S O F T Q SoftHQ, Inc., April 19, 2023 RFP No, 23.051 for Temporary Staffing Services City of Santa Ana, CA — Request for Proposals (RFP) the assigned employees In the event that the employee is unable to fulfil his job duties or into a conduct problem we will provide a replacement within 7 business days for non -critical positions. We understand the importance of availability and will have additional staff trained and ready to back up existing resources in case of any unforeseen emergencies for mission critical programs and projects. These additional resources can also be used on an as -needed basis during peak times or for supplemental coverage as needed and to maximize Flexibility and efficiency. We will provide the client with a staffing plan that includes on -call and backup resources for surge or emergency situations. We will take appropriate measures to provide 24/71365 coverage, if required by the client. In an event where SoftHQ fails to place a temporary employee within the mutually agreed time. SoftHQ will utilize its Active Partnerships with technology and non -technology specific vendors (subcontractor capabilities) to place the candidate within 36 hours. SoftHQ gives the quality of resource and time of turnaround a much higher consideration than the profitability/margin on that one resource. Our avera a time re uired to identif an a ro riate resource u on recei t of a client re uest is followin A. Client Requisition • Analyze client staff requisition and write synopsis of the • Account Manager requisition • Alternate Account Manager • Subinitting position description and client requirements in Job diva tools • Identify any necessary qualifications • Assigning to SoftHQ team lead through internal Job • Recruitment diva tool Manager B. Identify Consultant 3 — 5 Consultants • Check if there is matching skilled consultant available on bench" • Identify existing skill sets and candidates within SoftHQ Job diva database • Post job to external job sites (SoftHQ website, Dice.com, Monster.com, CareerBuilder.com and shared with approved Subcontractors). Recruitment Team • Sourcing candidates from various job sites by conducting Boolean search and detailed communication with prospect consultants. • Sourcing candidates from our internal employe col. • Sharing the requirements with our consultants by posting them on our internal website for internal referrals. C. Pro -Screening and Interview SoftHQ • Executing a comprehensive pre-screening that confirms motivation. previous experience, salary, skill level, required education/certification/ license, clearance and potential team fit. • Pre-screening includes online test (using Prove -It. Brain bench & internal tools) and general knowledge test. Recruitment Team • Discussing salary requirements and relocation needs with candidates • Providing SoftHQ overview and explain benefits • Evaluating attitude and aptitude by discussing team scenarios Skill Evaluation Ex erts Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 10