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SOFTHIQ SoftHQ, Inc., April 19, 2023 RFP No. 23-051 for Temporary Staffing Services City of Santa Ana, CA — Request for Proposals (RFP) interview conducted by the President of SoftHQ. This analysis will result in securing a highly competent technical staff for the City's Temporary Labor Services program. The results of the interviews will be collated in the form of staff skill set matrix. Our pre- screening is a proven and effective process leveraged from numerous occasions in the past. Not only do we screen, test, and interview the candidates, but we also clarify the position we are trying to fill. The skill set matrix rates technical and soft skills for every individual at the contract level and corporate level to maintain the minimum competency required for the contract. SoftHQ's sourcing and screening process provides us with appropriate data on all the qualified candidates from which we are able to make comparisons between candidates, resulting in the final selection of the best candidate. Our screening process is one of the best in the industry, and we have had tremendous success in providing the best available resources. Our process eliminates ambiguity regarding the match of the candidate to the position. Our process validates the candidate's qualifications for the job and allows the candidate to confirm that the value proposition of the role is a good fit. Our screenings require time and dedication from all the people involved in the process; however, they allow us to avoid the mistake of a poor hire —which has historically proven to be more expensive and time consuming yet. 4.2.1.2.1 Position Analysis and Customer Outreach SoftHQ's AM will lead the engagement, with the support of our recruiting team, who is formally trained in recruiting. This team is closely aligned with the technical team, performing the detailed analytics of the role, job description and scope of the assignment, to fully understand the customer's role expectation and level of experience required to successfully perform the job duties. SoftHQ will interact with the relevant stakeholder from the customers end to clarify any open issues, gather additional information about resource requirements, create detailed job descriptions and understand the open positions' value proposition. Because of our past experience and exposure to skills and open lines of communication with our customers, we will not only evaluate resources on their technical abilities, but also their cultural fit and alignment with the future of the organization. 4.2.1.2.2 Ability to Attract Qualified Personnel SoftHC''s Employer Branding is a collection of ideas and beliefs that influence the way current and potential employees view an organization and the employment experience that the organization is offering. We communicate the City's culture and values and help to ensure employees are passionate about. And fit in with, the organizational culture to help to move the City forward. It helps us recruit highly skilled and promising new employees and it enhances their loyalty by increasing their identification with the City. It also raises the City's visibility in the job market and makes it stand out from the competition. SoftHQ's HR Manager will conduct a research to develop an Employer Value Proposition to convey it across to all the potential hires. We will convey the potential for growth, benefits, work culture, and Flexibility at City with clear and factual proof points. We will convey the retention rates, conversion rates, employee satisfaction surveys, and create City brand awareness and attractiveness among the potential hires. 4.2.1.3 Methods for Drug Testing and Background Screening SoftHQ provides unmatched employment screening services and hiring solutions, and stringent quality standards. • Social Security Number Verification • Identity Search • Employment History Check • Education Check • Reference Checks • Credit Check County / State / Federal I National Criminal Database Check • National Sex Offender Registry Check • International Criminal / Education I Employment Checks • OIG, FACIS or Sanctions Check • Motor Vehicle Records • Medical History Check • 1-9 and E-Verify • Drug Screenings 4.3 Description of Deliverables, Implementation Plan and Timeline SoftHa after receiving a request larder from the City, the turnaround time to place a qualified temporary employee is typically four (4) hours. Specialty positions require an 8 to 24-hour turnaround, and ASAP orders generally can be flied within two (2) hours. SoftHQ utilizes a proprietary software system called Office Automation (OA). Our OA allows the Account Manager, Mr. Kranti Ponnam to instantly identify a select group of candidates that match the job descriptions submitted by the City. This allows the SoftHQ branch office to expedite job order requests by the City by identifying candidates instantly. SoftHQ's streamlined job order process will ensure that our response time meets all the requirements of the City. SoftHQ will supervise. control and shall take appropriate action to address in a timely manner through disciplinary action, performance counselling. and additional training, to rectify any performance or conduct problems identified by the client relating to Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.