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DOCuSign Envelope ID: 49380AED-6969-4l D5-8269-70DB6B62F795 flelpmates will provide a comprehensive catalog of clerical, office, accounting and other related administrative support service options to the City. Helpmates funkier agrees to; Compare job requirements with worker qualifications and will email resumes and test results of temps as requested. Provide appropriate methods to match the City's needs within the specified tune frames. Coordinate all scheduled work dates with the City at least one business day before the start of assignment. Provide a detailed proposal and invoice, according to the specifications prescribed by the City department, which will include the City Agreement Number. As additional clarity, the following outlines our extensive preemployment background check process and ensure the following prior to recommending any Temp for placement to the City: Ensure that work authorization has been obtained and is current for individuals referred to the City for assignment via [-9 (employment eligibility verification) Ensure that Live Scan fingerprinting and/ or background check have been processed, completed and passed (if requested by the City) Ensure that temporary worker(s) recommended for an assignment meet all essential job function and minimum qualification requirements for the various types of services Ensure that typing speed is at least 30 wpm and Microsoft Office abilities have been tested and are met with Positive results as required Ensure that temporary worker is bilingual when this is requirement for assignment Reference Checks — personally conducted by flelpmates Team • Employment gap checks — personally confirmed by Helpmates'r'eam • personal Interviews —personally conducted by Helpmates Team E•Verify — online conducted by Helpmates Team before starting any assignment • Social Security Checks - completed by Helpmates Team at time of first payroll All of die screening checks are conducted on every potential flelpmates Specialist that will work for Helpmates at the City. We believe this is an important comerstone of out, assessment and hiring process, as well as the industry leading quality results we deliver. Communication Platt —Temporary Employee/Specialist Ordering Process Our process is to maximize the effectiveness of communication between die City and flelpmates. As part of our unique service offerings to the City, and as a means to make working with us as simple and efficient as possible, we will customize whatever ordering and communication process is most preferred by the City. The process for ordering a Specialist generally includes the following: City representative deciding how many and which job classifications • Add/delere any specific skills/experience required Determine length of assignment, start date, and reporting details Determine location, hoes required and other location specific details Response Plan Within 30 minutes of receipt, all orders will be acknowledged and a progress update provided We will follow up with the City within two (2) hours to report status of providing names) of temporary workers who have the skills required for the assignment, For City approval and based on the above, generally can confirm a qualified employee within two hours. Once a candidate is selected, and the hourly pay rate has been agreed upon, Helpmates shall provide the City with a detailed proposal to include the specific job description, the hourly pay rate for the temporary worker, and the markup rate, The City will then sign the proposal in approval. All invoices must include the agreement number. RFP No. 23-051 Temporary Staffing Services Page 12 of 18