HELPMATES STAFFING - Laserfiche WebLink

Home Browse Search

DoruSign Envelope ID: 49380AED-6969-4106-8269.70DB6B62F795 I -low Helpmates Proposes to Address Special Issues or Problems Action Plan for Handling Issues or Problems Associated With Temporary Staffing: Asa provider of services to organizations that deal in potentially urgent or emergency matters, Helpmates has in place the following urgent/emergency action plan: The appropriate City representative will have the personal cell number of an Ifelpmates City Team member, and back up team members as appropriate All Ifelpmates City team members have off -site Helpmates Bullhom mobile access to all City and Specialist data for emergency needs or after hours contact Ifelpmates also has an emergency preparedness plan in case of area/regional issues that require a triage approach for handling urgent/emergency matters In the case of employee workplace issues, each Helpmates staff is a Certified Staffing Professional, and is trained to professionally mitigate and minimize any workplace drama and workplace liability • With the Helpmates extensive quality review process, Including specific proactive performance management, issues will be quickly and professionally resolved and go -forward improvement processes activated and measured Implementation Plan and Timeline Helpuates will have a shortened timeline due to our partnership the past five years. helpmates Implementation process involves working closely with the City in understanding the needs and objectives for the staffing program at this time. Helpmates implementation team consists of Mario Soto,VP of Operations, Oena Moinny, Current City Project Manager and Nancy Martinez, Staffing Coordinator. Helpmates will lead and follow up on timeline with City's team involved using our proven methodology. Kick Off Our team will conduct meetings with HR & Management to introduce our team and .Helpmates. We will then Initiate meetings and understand objectives and discuss together the timeline and the steps to he takers in moving forward. At this time we will work with City on Items such as: Timekeeping system Requirements from the SOW and establish goals to be measured by Transition of employees Change Leadership Plan • Communication and Announcements Needs Assessment with Betlartments Action: Our process of servicing the City can begin immediately with the support from our Branch in Irvine. As teetings are being held and action items are being completed our City Project Manager will work to handle open order requisitions and support management with getting positions filled. Quality Control: Our VP of Operations will handle the QC process on the timeline and the task being completed to ensure we are meeting expectations and follow through on any issues that may occur. The goal is to have a seamless process that does not create disruption in servicing and working together. RFP No. 23-051 Temporary Staffing Services Page 15 of 18