Item 09 - Biennial Modification to the PY 2021-24 Regional and Local Workforce Plan

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Orange County WDBs 2023 Biennial Modification to PY 2021-24 Unified Local Plan 9 During intake, case managers determine if participants can benefit from services provided through more than one partner program. The intake process includes participants' authorization to release information that allows sharing of specific information among partners. Co-located partners use a common enrollment application to assess basic eligibility across multiple programs. System partners are cross-trained and knowledgeable on eligibility and program offerings of numerous programs, enabling them to make appropriate referrals and helping participants navigate and acce ss resources across partner programs. Examples of co-enrollment strategies include enrolling individuals from priority and target populations in two or more programs for which they are eligible and that address unique areas of need. Co-enrollment may include enrolling veterans in WIOA Title I and the state- funded VEAP program or federally-funded veterans services administered by community- based partners. WIOA eligible individuals who are English language learners also often participate in WIOA Title II services through which they receive ESL and other essential skills training. Job seekers with disabilities may be served by a range of local partner programs, such as DOR, Goodwill, and the AJCC. Through community and stakeholder meetings, including those held in support of the development of the original PY 21-24 Unified Local Plan, the local boards identified the following areas where improvements could be made with regard to integrated service delivery and a seamless customer experience: • Increase cross-training on WIOA programs and services, including community college and adult school frontline staff. • Regularly schedule cross-training sessions to ensure staff knowledge of partner programs and services is current and new staff members are trained. • Improve the bi-directional referral process between local boards and all system partners to improve communication and outcome tracking by: 1) increasing CalJOBS referral system usage by system partners or review other systems recently adopted by partner agencies; and 2) providing training to system partners on CalJOBS referrals. • Continue Orange County Leadership Council meetings, but create working groups of partner organizations to address system issues that impede a seamless customer experience. As the biennial update to the Local Plan was being developed, representatives of the local boards noted that progress had been made on the foregoing objectives, particularly in the area of training for workforce system partner staff. As training needs are ongoing and constantly evolving, the boards will prioritize the delivery of various training during regularly scheduled partner meetings and ad hoc session s, as necessary. Community and stakeholder input gathered du ring the process of preparing the Biennial Modification to the PY 21-24 Unified Local Plan cuts across various Plan topics and is, therefore, summarized in Section V. EXHIBIT 2