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4 <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />b. Services Provided <br /> <br /> <br />Downtown Santa Ana is an urban center, county seat and the heart of Orange County. With its rich culture <br />and history, it is the perfect setting for shopping, great dining and a multitude of unique and diverse <br />programming and entertainment. An integral part of delivering a desirable environment to guests and local <br />businesses is by ensuring that our Downtown area is clean and safe for all to enjoy. DTSA Services takes <br />pride in having been a member of the business community and in having provided these critical services <br />for the past nine years. <br /> <br />While long-standing businesses continue to prosper, Downtown Santa Ana is constantly changing. A <br />growing evening scene and new art galleries have boosted the area’s commerce by extending business hours <br />into the evening. The Downtown area is also experiencing a significant housing boom with approximately <br />3,000 people living in the area. Within a year, this number of residents will double. <br /> <br />With our understanding of Downtown Santa Ana’s current clean & safe needs, we’ll provide the <br />following services: <br /> <br />● Litter Maintenance: Remove litter and waste from all outside surfaces including but not limited <br />to sidewalks five times per day. <br />● Special Event Litter Clean-Up Maintenance: Provide cleaning services during and after City <br />approved events. <br />● Clean and Empty Trash Cans: Replace the 90 trash can liners five times per day and wipe down <br />trash cans. <br />● Clean Outdoor Benches, Bollards and Light Poles: Wipe down outdoor furniture daily. <br />● Clean Parklets: Remove litter and waste daily. Light power wash as needed. <br />● Clean Alleys: Remove trash, waste, excrement, etc. from alleys daily. <br />● Clean Bus Stops: Complement cleaning services of bus stops daily. <br />● Street Closures: Provide street closure services for City approved events. <br />● Power Wash: Power wash all 82 sidewalks and 7 alleys monthly following a specific schedule. <br />● Security Guard Oversight: Daily supervision of security guards. <br />● Staffing: Provide experienced and required level of staff on a daily basis. <br />● Equipment & Facilities: Provide adequate trash containers, vehicles, and storage facilities. <br /> <br />In addition to the services required on the Request for Proposal DTSA Services will conduct the following <br />assessment: <br /> <br />● Daily Downtown Area Needs Assessment: Following our current practices, DTSA Services will <br />conduct a walkthrough inspection of the entire Downtown area and report vandalism, homeless <br />encampments, abandoned property, etc. to the appropriate City of Santa Ana agency. If vandalism <br />is identified, DTSA Services will contact the Santa Ana Police Department and the business owners <br />impacted. <br /> <br /> c. Agreement Statement <br /> <br />DTSA Services has read and reviewed the Sample Agreement of this Request for Proposals No. 22-168 for <br />Downtown Santa Ana Clean & Safe Team. We concur with all provisions contained in Exhibit III – Sample <br />Agreement. <br /> <br />EXHIBIT 2