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9 <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />10. Security Guard Oversight <br /> <br />DTSA will provide the following services: <br /> <br />● Develop a security guard schedule. <br />● Adjust security guard schedule as needs change. <br />● Assign work areas for officers to patrol. <br />● Meet security guard(s) daily. <br />● Brief security guard(s) on previous day’s developments. <br />● Provide direction on any follow up needed. <br />● Inform security guards of areas that need attention. <br />● Supervise/walk Downtown Santa Ana daily to monitor security guard activity. <br />● Request and review incident reports. <br />● Continue to serve as the contact for merchants who request security guard services. <br />● Communicate directly with businesses, residents, event organizers, and other DTSA members on <br />security guard services/needs. <br />● Follow up with Downtown Santa Ana police officers on any incidents. <br />● Provide to the Downtown Liaison feedback received from the Downtown Santa Ana community <br />regarding security guards’ performance. <br />● Develop effective relationships with all security personnel. <br />● Act as intermediate contact between Downtown Santa Ana community and security guard <br />company. <br />● Provide constant feedback to Downtown Liaison of security guard fit in the DTSA community. <br />● Ensure effective and constant communication between security guards and DTSA SAPD officers. <br /> <br />11. Staffing <br /> <br />DTSA Services will provide experienced personnel with proper uniforms, equipment, and supplies. <br />Adequate number of staff will be made available daily. Six members of DTSA Services who will be <br />assigned to the Clean & Safe team live in Santa Ana. Three of them live in Downtown Santa Ana. <br /> <br />The DTSA Services manager will be onsite and will respond in person typically within five minutes to any <br />calls for service. DTSA Services porters will respond within ten minutes to any service calls from <br />merchants, residents, visitors, and staff. <br /> <br />DTSA Services is currently leasing office and storage facilities in Downtown Santa Ana. All equipment <br />and cleaning supplies will be kept in that storage. <br /> <br />DTSA Services will be involved in the planning stages of all events taking place in Downtown Santa Ana <br />and will provide logistics support. <br /> <br />DTSA Services manager will attend all required meetings at City Hall or any other designated location. <br /> <br />DTSA Services is located in Downtown Santa Ana. The DTSA Services manager works from the leased <br />office in Downtown Santa Ana and supervises the crew daily. The DTSA Services manager is onsite during <br />the duration of all downtown events and personally supervises clean up and street closure services. <br /> <br />DTSA Services staff will always be ready to distribute flyers on behalf of the City of Santa Ana programs, <br />events, etc. <br />EXHIBIT 2