Item 14 - Agreement with ABM for Municipal Parking Facilities Operator

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EXHIBIT 1 O. General Facilities Maintenance: Operator will be responsible for all physical upkeep of the Parking Facilities and parking related equipment and will maintain the Parking Facilities in a neat, clean, safe, and sanitary condition, to the satisfaction of Owner. Operator will maintain any improvements made to the Parking Facilities, including but not limited to the PARCS equipment, signage, etc. However, Operator will not be required to maintain Restricted Areas. Ongoing maintenance will consist of the following types of activities (the full list of activities is included in the Operations and Maintenance Plan Exhibit E): 1. Maintain (sweep and mop) daily the common area exits, elevator cabs and lobbies, and stairways from all parking levels. 2. Maintain (clear debris, trim trees, water) daily any enclosed garden areas. 3. Empty daily trash containers located throughout the Parking Facilities. 4. Remove graffiti from throughout the Parking Facilities as needed and within two hours of any incident. 5. Maintain the paint quality as needed on walls, floors, and ceilings on each of the three parking levels. 6. Pay for annual or as needed degreasing and re-striping for each of the Parking Facilities. 7. Maintain office space and restrooms located in the Parking Facilities in a neat, clean, safe, and sanitary condition, satisfactory to Owner. 8. Maintain in good condition all parking equipment provided by Owner. 9. And other duties as assigned. All maintenance services provided by Operator will be subject to Owner review, inspection, and verification of any and all activities and reporting requirements at any time without notice. P. Customer Complaints: Operator will have a methodology for handling customer complaints and reporting the nature and reasonable disposition of all complaints to Owner. Contact information for handling customer complaints and questions will be posted in clear view within the Parking Facilities and in the designated Parking Office, subject to Owner's approval of the form and placement of all signage. At Owner’s discretion, Operator may be required to train staff on use of Owner’s customer relationship management software. In any case, prompt response to complaints and documentation of respondent activity is required at all times. Q. Immediate Notice: In addition to reporting all of the following incidents on the Monthly Statements: 1. Operator will immediately notify Owner by phone and email of any serious or unusual conditions, occupational injury or illness, employee exposure to hazardous substances, vehicle accidents, property damage, theft, flood, fire, or environmental spills or releases related to the Services. Operator will provide a written incident report and will furnish Owner with copies of any police reports resulting from any incident at the Parking Facilities within twenty-four (24) hours after A-7