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e Client will be transported to either the shelter they have chosen or to one of the <br />preapproved drop off/pick up destinations, <br />When a client is exiting into housing or reuniting with Family, they will sign the coinciding <br />documents, gather their belongings, receive a certificate of successful completion, and be <br />transported to their new living arrangement. <br />f OOD NEf- OR ,l' UCY <br />Illumination Foundation is committed to communication with neighbors on an ongoing basis. As <br />part of this commitment, a public inquiry phone number and contact information will be posted, <br />Community stakeholders may call this number for information about the site or to have any <br />questions answered. Any community complaints and/or inquiries about the program will be <br />recorded and :Forwarded to the appropriate staff for prompt investigation. Illumination <br />Foundation will be fully committed to an appropriate customer service response and will <br />consider the resolution of community complaints a high priority. <br />Illumination Foundation will also create and maintain a program website that will include <br />important information for community stakeholders and clients alike. The website will include a <br />"Frequently Asked Questions" section which will help to provide instant answers to community <br />concerns. Illumination Foundation will highlight volunteer, in -kind., and donation opportunities <br />encouraging community support for the program. <br />Illumination Foundation is committed to communicating and working collaboratively with the <br />City, law enforcement, and fire departments through all stages of program implementation- from. <br />Facility design to program execution. The intention of Illumination Foundation is to be as <br />self-sufficient as possible and minimize the faci.lity's impact on the local police and fire <br />departments. This includes ensuring that staff and security are trained to property manage and. <br />respond to an array of difficult situations that may occur at the facility, <br />Illumination Foundation will provide an array of services and support that will be beneficial to <br />local police and f€re departments. These services include, but will not be limited, to: <br />• Security Officers stationed both on -site and at shuttle locations <br />• Designated beds reserved each night for law enforcement referrals <br />• Staff Neighborhood :Patrol will monitor surrounding area to control issues of loitering, <br />abandoned property, and other blight <br />• "Training Opportunities on mental illness, homeless sensitivity, or other topics of interest <br />to supplement existing department trainings <br />• Direct referral access to the Coordinated Entry System to connect homeless individuals <br />with housing opportunities <br />• Statistical reports on number of clients served, length of stay and/or demographic <br />information <br />4 <br />