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Statement of Work <br />Santa Ana, CA <br />Relay <br />Utilities <br />1.Overview ........................................................................................................................ 2 <br />1.1. Revision History ............................................................................................................................ 2 <br />2.Functionality .................................................................................................................. 3 <br />2.1. The Relay Platform ........................................................................................................................ 3 <br />2.2. Utility Pack .................................................................................................................................... 3 <br />2.3. Payment Processing ...................................................................................................................... 4 <br />2.4. Languages...................................................................................................................................... 5 <br />2.5. Speech Recognition ....................................................................................................................... 5 <br />3.System Integration ......................................................................................................... 6 <br />3.1. Application Database Interfaces ................................................................................................... 6 <br />3.2. Payment Gateway Interfaces ........................................................................................................ 6 <br />4.Deployment Model ......................................................................................................... 6 <br />5.Administrative Tasks....................................................................................................... 7 <br />5.1. Run System Reports ...................................................................................................................... 7 <br />5.2. Configure Transfer Rules ............................................................................................................... 7 <br />5.3. Set Office Hours and Holidays ....................................................................................................... 7 <br />5.4. Append an Optional Message ....................................................................................................... 7 <br />6.Responsibilities .............................................................................................................. 8 <br />6.1. Selectron Technologies, Inc. ......................................................................................................... 8 <br />6.2. Santa Ana, CA ................................................................................................................................ 9 <br />EXHIBIT A