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Item 35 - Interactive Voice Response System Support & Maintenance, Services, and Software
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08/17/2021 Regular
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Item 35 - Interactive Voice Response System Support & Maintenance, Services, and Software
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8/17/2023 4:14:02 PM
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8/17/2023 4:13:42 PM
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City Clerk
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Agenda Packet
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Clerk of the Council
Item #
35
Date
8/17/2021
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May 13, 2021 Page 2 of 11 <br />1.Overview <br />This Statement of Work (SOW) outlines the services provided by Selectron Technologies, Inc. <br />(Selectron) to Santa Ana, CA (Santa Ana or Customer). The features, functionality, and services are <br />provided through Selectron Technologies’ Relay communication platform (Relay). <br />1.1. Revision History <br />Version # Details Date <br />1.0 Initial Release 10/09/2014 <br />1.1 Updates to 2.4 City Attorney <br />based on Customer feedback <br />10/13/2014 <br />1.2 Removed Cancelled/Un- <br />implemented functionality <br />7/01/2021
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