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May 13, 2021 Page 5 of 14 <br />license management and payments. Citizens will be able to enter a license number and <br />access data and activities, including: <br />•License Validation <br />•Renewal Timeframe & Due Date <br />•Discount Validation <br />•Rabies Expiration <br />•Payment Processing – Credit Card and E-Check <br />•Partial Payments Acceptance (if desired) <br />All information must be made available through an API to the Dog Licensing application <br />database. For any of the features detailed herein to function as described, data must be <br />available in this database (via API) to be presented to users. <br />2.3.1. IVR Channel <br />The IVR Channel for the Dog Licensing application provides callers with an Interactive <br />Voice Response (IVR) system for accessing license information and making payments <br />over the phone. <br />Citizens can call the Dog Licensing IVR channel in order to hear license information and <br />to make a payment. Citizens will need to enter a valid license number in order to <br />perform various activities via the IVR. The IVR validates this data against the Dog <br />Licensing database. Once the license is validated, the IVR will speak the renewal <br />timeframe and due date, as well as an amount due (if any exists). The caller will then be <br />given the option of making a payment. <br />Using the IVR, callers will also be able to access other license information/functions as <br />listed under Dog Licensing, above. <br />Callers will also be able to transfer to an agent. <br />2.4. Business Licensing <br />Santa Ana will be configured with a custom application for Business Licensing. The <br />Business Licensing application offers Santa Ana’s customers with a central point of <br />access for license management and payments. Citizens will be able to enter a license <br />number and access data and activities, including: <br />•License Validation <br />•Business License Information including Fees, Due Dates, etc. <br />•Payment Processing – Credit Card and E-Check <br />•Partial Payments Acceptance (if desired) <br />Trusted Solutions. <br />Real Value.