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May 13, 2021 Page 7 of 14 <br />configuring and recording static notifications will be provided at the end of the <br />implementation process. <br />2.6. Payment Processing <br />The Relay solution will be configured to accept credit card and e-check payments, <br />allowing citizens to make payments. The payment processing engine is a PA-DSS- <br />Verified payment system that does not retain any payment information. Users will need <br />to enter their payment information for each transaction. <br />Payments against permits are often limited depending on the relevant application <br />database(s). Please contact your application database vendor(s) for more information <br />on posting payments against permits. <br />Typically, depending on the application database vendor, Selectron can provide one of <br />the following payment methodologies: <br />•Discrete amount due <br />•Amount due but user can make a payment in any amount <br />•Take a payment in any amount; payment is not posted to database. Instead, we <br />provide a payment report for manual reconciliation <br />Depending on the functionality available with each application database, Selectron will <br />implement payments against permits in one of the above methods. <br />The Relay payment application interacts with Santa Ana’s Invoice Cloud payment <br />gateway to provide payment functionality. Users will need to authenticate and provide <br />valid payment information in order to make a payment. Relay validates the user’s <br />payment information before passing it to the payment gateway. For permitting, when a <br />payment is reported to Relay as successful, the payment information will be recorded in <br />a flat file and made available to Santa Ana administrators for reconciliation. <br />Santa Ana will be able to take payments from citizens via the following payment <br />methods: <br />•Credit Card <br />•E-Check <br />2.6.1. Credit Card <br />The interactive solution accepts Visa®, MasterCard®, Discover®, and American Express®. <br />Santa Ana can elect to accept all or a subset of these card types. Any credit card types <br />not accepted by Santa Ana will not be accepted by the solution. When taking a payment, <br />Relay verifies the credit card number and expiration date. For more security, Santa Ana <br />can choose to verify the card holder’s zip code and/or security code. All credit card <br />transactions are sent through the designated payment gateway. <br />Trusted Solutions. <br />Real Value.