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<br /> <br /> <br />Coronavirus Emergency Rental Relief Fund for Tenants Page | 14 <br />Program Guidelines as of June 1, 2021 <br />Please call beforehand to make an appointment. The phone number to schedule <br />an appointment is (714) 347-9623. <br /> <br /> If households choose Option 1, household will need to bring copies or <br />originals of the required documents for the application. Applications will <br />not be accepted without the supporting documents. <br /> <br />The Neighborly Administrator will complete the application through the <br />Neighborly portal on your behalf. <br /> <br />Option 2. <br />If household cannot come to one of the non -profit office locations, the Neighborly <br />Administrator can complete the application with the household over the phone. <br />Household will need to provide the supporting documents to the Administrator by <br />email or fax before the application can be started. The application cannot be <br />submitted without the required documents. <br />Email: sna.cares@usw.salvationarmy.org <br />Fax: (714) 384-0481 <br /> <br />Duplicate Applications: <br /> For applications with the same address and applicant first name and last name, <br />the City will accept one application submitted and reject the duplicate application. <br />(Scenario # 1) <br /> For applications with the same address but a different applicant first name and <br />last name, the City will review the application to determine if there is a <br />preponderance of evidence that the application is a duplicate by reviewing the <br />names listed as members of the household, the household size, landlord <br />information and any variations of the name or mailing address. (Scenario # 2) <br /> Duplicate applications will be rejected without any form of notification to the <br />applicant other than a “change of status” in the Neighborly Software System to <br />“Withdrawn” with the word “duplicate” noted in the status box and the active case <br /># under the status detail box. <br /> <br />Applications with Addresses Outside of Santa Ana: <br /> Applications from residents living outside of the City of Santa Ana will be rejected <br />without any form of notification to the applicant other than a “change of st atus” in <br />the Neighborly Software System to “Denied” with the statement “Out of Area” <br />noted in the status details. <br /> <br />Once the Application is Submitted <br />The City relies upon a written sorting methodology and prioritization to process <br />applications. A total of 100 applicants will be selected from the list of applicants based <br />upon this written sorting methodology and prioritization requirements. This sorting <br />EXHIBIT 3