Item 27 - As-Needed HVAC Repair Services

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F. M. THOMAS AIR CONDITIONING, INC. Contractor's License 9 313574 231 Gemini Avenue, Brea, CA 92821 (800)660-0891 FAX(714)738-0886 (714)738-1062 December 7, 2020 City of Santa Ana Public Works 20 Civic Center Plaza Santa Ana, Ca 92701 Attn: Phil Neff METHOD OF APPROACH Ref: RFQ 20-134 HVAC Service, maintenance, and repairs Phil Neff, F.M. Thomas Air Conditioning, Inc. is in a unique position to provide HVAC Maintenance and Repair for The City. As a contractor that has bene doing business with the City for the past 20 years, we also have established routines, service procedures, and access points allowing for successful outcomes. Most of our technicians have been with our company for over 20+ years and can work on equipment ranging from package units and split systems to chillers, air handlers and Johnson FX systems. We currently have 20 technicians who can respond to your job sites for emergency and non -emergency service calls. We are a class B general contractor with additional licenses in C-20 Heating, Ventilation and Air Conditioning, C- 4 Boilers, as well as in C-38 Refrigeration. Our technicians are all factory certified and receive ongoing training to ensure that they perform to the highest levels of customer satisfaction. Additionally, our technicians bring their work vehicles home with them each night; our response time to emergency and non - emergency situations is outstanding because we are able to respond to calls in a timely fashion. Emergency calls are responded to within 2 hours, which is within your range of needed service. Our dispatcher is a former service technician of 19 years and has an intimate knowledge of the types of maintenance and service issues that occur with the City. Due to his knowledge, he can evaluate the trouble call request and dispatch the proper technician to the call. During normal working hours (Monday through Friday, 7:00 am to 3:30pm), he is able to dispatch a technician to any of your job sites. During off hours, we also have an answering service which alerts our on -call technicians to respond immediately.