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All contracts and accounts are additionally serviced by an Account Manager and our <br />Sales Manager, Tom Feyka, who has been with the company for over 40 years and has <br />nearly 50 years of experience in the HVAC industry. <br />Per the scope of work, we will have the proper technician visit the job site on an as - <br />needed basis to perform the necessary items listed to properly check your heating, <br />ventilation and air conditioning services to keep them operating at optimal conditions. <br />Additionally, we will abide by the scope of work and provide proper documentation <br />noting the conditions of your units, and any repairs that may be necessary. If a written <br />estimate for repairs is required, or the work needs to be bid on, our technician(s) will <br />work with the Account Manager and Sales Manager to provide the District with a <br />quotation for repairs and/or replacement. <br />Standard Procedures: <br />1. Implementation — A superintendent, Foreman, and Lead technician are assigned <br />to your account. (See Org chart). We conduct a job start meeting prior to the <br />contract start and routine follow up meeting to ensure expectations and outcomes <br />are being achieved. The technician are assigned primary responsibility for the <br />outcome of the services, which provides accountability to the City and FM <br />Thomas. <br />a. Provide supervisors with schedules, completion dates, and recommended <br />repairs <br />b. Provide City staff with proposals for minor repairs (under $1,000) <br />c. Identify tasks and deliverables <br />2. Defined schedule of services - Per the City's schedule of services, our dispatcher <br />and project manager will develop a work schedule. This schedule will be <br />discussed and periodically reviewed with the lead technician(s) <br />3. Supervision - A qualified journeyman will be assigned your account. He will be <br />tasked with routinely doing supervisor walks of the properties each month as <br />maintenance is completed. This allows us to proactively identify items of concern <br />before they become emergencies <br />4. Client Satisfaction — F.M. Thomas already understands the needs of the City due <br />to 20 years of service. We understand the schedules and expectations of different <br />members of the City staff, including Tung, Nick, and Howard and they <br />understand the capabilities of our lead technicians, James Pelkey and Jim Vandie. <br />5. Needs from the City — Due to our long service history, we only need a few items <br />from the city. <br />a. Keys to all appropriate buildings <br />b. Schedules of operation <br />e. Any access restrictions per building <br />b. Proactive maintenance — We look for key indicators of future service problems <br />when completing maintenance. Recommendations are made to repair/replace <br />