Item 10 - Agreements for On-Call Construction Management and Inspection Services

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)>)) 2. Scope of Services and Schedule 10. Inspections Anser offers experienced and qualified inspectors with extensive experience with Greenbook, CaIOSHA, and Work Area Traffic Control Handbook (WATCH) standards, and California Building Code (CBC). Our proposed inspectors, will provide daily on -site observation and inspection of required materials, equipment, and methods of construction Anser's inspectors are equipped with: • Vehicles with beacons • Levels • Measuring tapes • Cameras ■ Laptops and assure that the project remains in compliance with all contract documents, permits and regulations. Our daily inspection reports discuss conversations, labor, equipment, and work completed during the shift as well as adherence to the compliance aspects of the Contract backed up with photographs. Our work plan is to eliminate surprises to the City by being proactive in working with the Contractor to identify and resolve deficiencies or problems as quickly as possible at the field level. Our inspectors will utilize the 3 week -look -ahead - schedule to properly advance the construction effort by looking ahead, and by assisting the Contractor in resolving issues before they become problems. All work will be inspected for conformance with contract plans, specifications, and current specified and standards. Inspection documentation, processes, materials testing, and quality assurance will all be in accordance with our Quality Assurance Workplan. Comprehensive and accurate daily records of field activities become the go -to document when a dispute comes to light. Early recognition of an issue allows added opportunities for resolution. If extra work is required, accurate documentation is critical to determine the actual costs incurred and come to an accurate evaluation of cost. When disputed work is not resolved by change order, it must continue under a potential claim. In this case, the Anser Team will create a file number to track the Contractor's effort with added scrutiny. Accurate documentation of manpower, equipment, and materials will allow us to disallow or minimize the cost of disputed extra work. Coordinate QA/QC & Inspection Activities Anser will provide continuous QA Inspection per the Contract Documents. The contractor's activities, material deliveries, equipment and work force will be tracked on a daily basis and reviewed for compliance with the approved plans and specifications. Anser will coordinate and set up meetings or other activities othas necessary to make sure that QA/QC procedures are followed, and deficiencies are resolved in a timely and efficient manner. Anser will assist with coordinating the scheduling of Construction Inspectors and track visits, approvals and deficiencies from the start of construction through issuance of the Certificate of Occupancy. Initiate & Maintain Photo Documentation Photo documentation is very important to record progress on site. Photo documentation will be done regularly from agreed upon vantage points throughout the project site to establish a progress history. We utilize digital cameras to take photographs on an as needed basis to document daily activities, deficiencies, irregularities and as -built conditions. All digital photographs will be logged and placed in an electronic photo album on SharePoint. As an enhancement to traditional photo documentation, at the option of the City, Anser can utilize 360 degree image capturing during the course of construction. 360 capture technology gives the distinct advantage of knowing that the project is being fully captured at 360' View all stages of construction. Anser has found immense value in such software and the return on investment has nearly always exceeded the software costs as it has resolved multiple disputes which otherwise may have resulted in costly claims. 11. Claims Anser's goal is to resolve disputes at the field level as much as possible by facilitating an understanding of the contractual obligations and providing creative opportunities to achieve win -win outcomes. If appropriate, we will work with the contractor to come to a fair and reasonable settlement of the issues, which are acceptable to all parties. Anser believes in and practices proactive communication and proactive management, which promotes collaboration on the job and we will make every attempt to resolve issues before they become disputes. We will vigorously defend the interests of the City and explicitly enforce the contract documents. Our team employs claims experts with a proven track record with public agencies on projects of all sizes. The Anser team brings valuable "lessons learned" and advice on resolving and mitigating potential contractor claims. CITY OF SANTA ANA I RFP NO: 23-122 14 1 Anser Advisory