Laserfiche WebLink
assigned to an appropriate team member, comments or responses are uploaded to the project <br />site, and all parties are notified via email when the document is uploaded. The cloud -based <br />application automatically creates and maintains logs to track the status of each submittal and <br />RFI. Willdan's electronic project records are also maintained on the applications so that our <br />clients have access to the project records in real time. <br />Customer Service: To meet and often exceed the expectations of our clients, Willdan fosters <br />and instills a corporate culture of Customer -First among our staff and in our day-to-day <br />IP work environment. Looking out for our customer's best interests is at the forefront of <br />tiT� everything we do. Our customer -focused philosophy is particularly evident when dealing <br />with complex situations and difficult to resolve challenges. Willdan's corporate goal is to exceed <br />the City of Santa Ana's expectations. <br />Specific Areas of Expertise <br />In -House Services: Willdan provides comprehensive in-house construction engineering <br />services to our clients. We have successfully provided these services to California agencies for <br />over 59 years. <br />r4 <br />On -Call Contracts Expertise: Willdan understands the unique <br />aspects of working under an on -call contract. Resource needs to <br />successfully accomplish assignments arising from on -call <br />contracts vary greatly and our approach to on -call project delivery <br />— developed over many years — enables us to successfully meet <br />our clients' multi -faceted needs. Our approach to success working <br />under on call contracts includes: <br />• Conducting business with truthfulness and high ethical <br />standards <br />• Approaching each project with a spirit of resourcefulness and excellence <br />• Maintaining high ethical standards of technical quality <br />• Seeking appropriate solutions that fit each project <br />Construction Management Expertise: Willdan provides expertise in all areas of project <br />management, resident engineering, construction management, constructability reviews, <br />construction contract administration, public works observation, labor compliance, materials <br />testing, grant funding administration and compliance, utility coordination, and community <br />relations. Willdan's corporate philosophy emphasizes strong leadership, cost effectiveness, <br />timely performance, and consistent reciprocal communication with clients and internal and <br />external resources. <br />Our resident engineers and construction managers offer reliable service, quality workmanship, <br />use of good judgment, fair and equitable treatment, and adherence to our corporate integrity <br />and high ethical standards with a spirit of resourcefulness, excellence, and a can -do attitude. <br />These experienced team members identify and resolve discrepancies, ambiguities, omissions, <br />or conflicts in plans, specifications, and bid schedules that might generate misinterpretation <br />and/or lead to agency and contractor disagreements. Our professionals are adept at <br />anticipating issues before they arise through continual review of project plans, specifications, <br />and contract documents. Potential problems are brought to the attention of the City's Project <br />Manager and/or the contractor, along with constructive recommendations for solutions, so that <br />costly delays and negative impacts to the public and the project are avoided. Our team strives <br />to resolve issues at the lowest level possible, while keeping those at higher levels in the loop <br />on the issues and methods of resolution. <br />On -Call Construction <br />Management and Inspection Services 9 <br />