Item 11 - Award Agreement to Athens Services to Provide Street Sweeping Services

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Jimmy Sandoval, Field Supervisor Phone Direct: (626) 705-9224 Email: JSandoval@AthensServices.com Jimmy will supervise the day-to-day operations in Santa Ana. He joined Athens in 2016 as a sweeper operator. In 2017, he assumed the role of field supervisor and currently manages 10 employees. He continues to oversee a growing portfolio of sweeping business across the greater Los Angeles and Orange County areas. Athens Team Members Athens’ team members wear a clean uniform bearing the Athens name. Team members who normally and regularly come into direct contact with the public will also bear some means of individual identification, such as a nametag or identification card. Team members will not remove any portion of their uniform while working within the City. Team members driving Athens vehicles will at all times possess and carry a valid Commercial Driver’s License as applicable issued by the State of California. The names of all operators to be used, license number, expirations, and class of license are included in the Exhibits. Should for any reason an Athens team member be unsatisfactory in the opinion of the City, Athens, when notified in writing, will remove that team member from the job and replace them. Prior to returning a removed employee to work within the City, Athens will provide in writing the reason for the individual’s behavior and the means used to prevent this behavior from occurring again. Approval of Supervisor Athens will provide in writing to the City (before starting work under this agreement) the name of the Field Supervisor. After approval of the Field Supervisor, Athens will submit a written request to the City if a substitute is needed. The Supervisor will have at least two (2) years practical experience in supervision. Athens shall provide adequate supervision as to furnish proper surveillance of workmanship and adherence to the schedule by the team members performing the work. The Field Supervisor or his/her representative shall check with the Department of Public Works weekly as to (1) schedule of work, (2) complaints and (3) adequacy of performance. E. Related Experience Athens has more than 30 years of municipal street sweeping experience. Today, Athens manages the largest street sweeping operation in the region, currently serving more than two dozen municipalities. This includes providing services to the City of Santa Ana for over 10 years. Included in Attachment B, are the requested information for five of our longest-tenured contracts and contact information for their administrators. Additional information regarding these references can be made available upon the City’s request. F. Customer Service Reputation Athens maintains a high-level of customer satisfaction with all of its lines of business. Street sweeping is not different. We invite the City to contact the references provides in Form B. References. Our Irwindale office, located at 5355 South Vincent Avenue, houses our Customer Service Department. It operates from 7:00 a.m. to 5:00 p.m. on weekdays and 7:00 a.m. to noon on Saturdays, with English, Spanish, and more than 175 other language capabilities. Our customer service representatives use the latest software to facilitate quick responses. In addition to phone support, customers have access to online chat and other self-service options through AthensServices.com. We understand the importance of the valuable service we provide to the City. Therefore, we are