Item 11 - Award Agreement to Athens Services to Provide Street Sweeping Services

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committed to providing the best possible customer service to residents and business owners. We will acknowledge complaints within 12 hours of receipt and resolve 90% within 72 hours of receipt. Responding to Complaints Complaints from the City will be given the utmost priority. In addition to having a local call center, city staff will have the ability to connect directly with the sweeping filed supervisor and manager designated to the City. This will ensure complaints are responded to quickly, within 24 hours, and resolved to the City's satisfaction. This also includes emergency requests. Standards of Performance Athens meets and enforces the highest standards of street sweeping performance. If a swept area is left in an unsatisfactory condition based on the Public Works Executive Director or their designee, Athens will sweep the area again until it is clear of debris within 24 hours of being notified. We will sweep all locations as described and use good sweeping practices, as dictated by industry standards and in accordance with California and County Storm Water BMP Handbooks. When necessary, we will make adjustments to equipment. Sweeping speeds will be adjusted based on street conditions with a maximum speed of eight (8) miles per hour. Athens employees will wear neat, clean uniforms, carry identification and commercial driver’s licenses, and conduct themselves appropriately. Athens has a zero-tolerance policy for drug and alcohol use on the job. Additional services, including emergency call-outs or other instances as requested by the Public Works Executive Director will be handled by one (1) sweeper unless a greater number is agreeable to Athens. G. Financial Responsibility (Capacity) Arakelian Enterprises, Inc. dba Athens Services aka “Athens” has been a family-owned and -operated environmental services firm serving Southern California since 1957. Athens is the largest solid waste hauling company in Los Angeles County and it operates the largest portion of the City of Los Angeles commercial franchise. Below are some key statistics that add to the testimony of Athens being a premier solid waste provider: 40+ municipalities served in Southern California, in 5 Counties (Los Angeles, Orange, San Bernardino, Riverside, and Ventura)        900+ collection, hauling, and container vehicles 2.3 million residential, commercial, street sweeping, and industrial customers 3 Container Management Facilities (Van Norman, Peoria, and Paramount) 7 Operations Facilities 4 Materials Recovery Facilities (MRFs) with a 5th coming to Irwindale 1 Composting facility County-owned and Athens-operated facilities in San Bernardino county – 5 Landfills and 9 Transfer Stations Due to Athens’ prudent financial management and sustainable growth, the company has a mid-9 figure, 4-bank, credit facility led by our 25+ year relationship with Wells Fargo. Based upon our estimate of the necessary capital purchases in the range of $2.5M, we have several times this amount in readily available capital to pay for these costs. There are no bank-driven pre- conditions to immediately accessing this capital. We are well within our credit facility’s compliance structure – even after drawing on what we will need for this contract. Athens’ audited financial statements for the most recent three (3) fiscal years will be made available to the City upon request by the City. If Athens is awarded the contract, its Chief Financial Officer will meet with designated City representatives to review its financial statements. In lieu of the audited statements, Athens has provided a letter of credit from Wells Fargo as evidence of our supplemental capacity. The letter of credit is in the Exhibits.