Laserfiche WebLink
CITY OF SANTA ANA <br />RFP NO.: 23-124 <br />WATER RESOURCES SCADA CONSULTING AND SUPPORT SERVICES <br />The Consultant will provide qualified and competent technical support staff on a regularly <br />scheduled basis for SCADA networking maintenance as well as SQL/Windows programming <br />services at the City Central SCADA Control Rooms which are located in two different sites <br />within the City. The SCADA networking components are critical assets and as such <br />require technical support 24 hours per day, seven (7) days per week on demand. As a <br />result, the Contractor shall be available on an on -call basis ready to respond, and <br />service calls shall be responded to within six (6) hours. <br />If hardware or software services need immediate repair, the Consultant shall be capable of <br />arriving at the job site within twenty-four (24) hours of approval from the City to commence <br />work. Regular business hours are considered from 7:00 am to 5:00 pm (Monday through <br />Friday). Any time outside of business hours of operation may be considered after <br />hours/weekends. <br />2. SYSTEM DIAGNOSIS AND REPAIR SERVICES <br />The Consultant must be able to install, troubleshoot, diagnose and repair all existing <br />networking equipment as it relates to SCADA Servers utilizing a Red Hat Linux operating <br />system. The Consultant shall also be able to provide network configurations for the Linux <br />environment. Special consideration shall be given towards firms with experience <br />maintaining DYNAC ES and AVEVA System Platform in a production environment. <br />3. CORE INFRASTRUCTURE AND NETWORK ASSESSMENTS <br />The Consultant shall be responsible for core infrastructure and network assessments for all <br />network servers (physical and virtual), and one minimum detectable signal (MDS) network <br />radio. Tasks shall include the following: <br />a. Review connectivity at all sites and make necessary upgrades to ensure optimal <br />network performance and security. Consultant shall demonstrate experience creating <br />virtual networks and connecting multiple sites through networking trunks, through fiber <br />using Cisco equipment. <br />b. Maintain current firewall with latest software that meets industry standard <br />c. Establish and maintain virus protection on all servers and SCADA workstations <br />d. Address and maintain all backup procedures and system restore protocols <br />e. Establish and maintain secure remote accessibility <br />f. Private Network shall authenticate and authorize each remote connection in the Water <br />Resources Division via private network access with specified feature codes. <br />g. Establish, monitor and maintain remote access profiles within a specific internet <br />protocol (IP) pool range which are assignable only to Santa Ana Water Resources <br />Division authorized devices <br />City of Santa Ana RFP 23-124 <br />Water. Resources SCADA Consulting and Support Services <br />Page 15 <br />