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CITY OF SANTA ANA <br />RFP NO.: 23-1 24 <br />WATER RESOURCES SCADA CONSULTING AND SUPPORT SERVICES <br />h. Prepare and create redundant array of independent disks (RAID) configurations as <br />recommended or necessary. <br />1. Implement, manage, maintain and monitor virtual private network (VPN) and firewall <br />with multi -factor authentication. Consultant must have experience implementing <br />Cisco networking hardware for VPN, Firewalls and switches. <br />j. The private network shall provide redundancy utilizing both a primary and a secondary <br />gateway. The secondary gateway shall act as a hot standby to provide support when <br />the primary gateway has experienced a failure and can no longer operate. Once the <br />primary gateway becomes fully operational, data traffic will be redirected back to the <br />primary gateway and the secondary gateway will revert to hot standby mode. <br />k. Prepare monthly summary reports with backup status, event logs, patches applied, <br />RAID status and other pertinent information. <br />I. Assess and maintain radio communication at the WRCN in the SCADA server room <br />m. Assess and apply server software patches as applicable <br />n. The Consultant shall be familiar with APC Symmetra LX batteries to monitor, maintain <br />and manage the backup power supply. Reports shall be provided if any anomalies <br />occur. Recommendations shall be made towards replacement when applicable. <br />o. The Consultant shall have the ability to deploy, configure, manage and maintain <br />Sharepoint servers as they relate to backflow records and Water Resource Division <br />digital records. Consultant shall be familiar with creating of Sharepoint sites, item <br />types, and overall Sharepoint management. <br />p. The Consultant shall have the ability to deploy, configure, manage and maintain <br />VMWare vSphere environments. The Consultant shall configure, monitor and <br />optimize all VMware systems for performance and reliability. <br />q. Consultant shall have experience with the National Association of Sewer Service <br />Companies (NASSCO) sewer rating system and provide programming support for the <br />Sewer Video Server. <br />r. Consultant shall have experience troubleshooting InterComm USA (ICU) Ticket <br />Management software and provide networking setup and system support for this <br />software. Coordination with the City Vendor will be required. <br />s. The Consultant shall be familiar with the Wonderware Historian and have the ability <br />to manage, upgrade, plan and create reports. Consultant shall design server storage <br />on the Historian as requested by the City. <br />t. The Consultant must have experience making changes to DYNAC in a production <br />environment, and recreating the DYNAC configuration in AVEVA System Platform. <br />u. Upon request, the Consultant shall provide inventory of the existing SCADA system <br />City of Santa Ana RFP 23-124 <br />Water Resources SCADA Consulting and Support Services <br />Page 16 <br />