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CITY OF SANTA ANA <br />RFP NO.: 23-124 <br />WATER RESOURCES SCADA CONSULTING AND SUPPORT SERVICES <br />including instrumentation, equipment, and network and control devices as well as a <br />list of computers, PLCs, and communication devices including location, brand name, <br />model, CPU type, speed, memory, age of equipment, etc. <br />At the City's request, the Consultant shall design, install and manage new servers (real or <br />virtual) for the growing data management network. This shall include, but is not limited to, <br />expansion of regular storage and expansion of long-term storage. <br />4. ONGOING SUPPORT AND MAINTENANCE SERVICES <br />The Consultant shall provide ongoing support and maintenance including, but not limited to <br />the following tasks: <br />a. Proactive care and maintenance to provide stability, availability and reliability <br />b. Twenty-four seven (2417) server, network and workstation monitoring <br />c. Remote management and support tools <br />d. Antivirus management <br />e. Security management <br />f. Reporting infrastructure improvements for operations of new and existing facilities <br />g. Development and maintainance systems documentation <br />h. Hardware and software patch management (including exterior and interior <br />maintenance on hardware) <br />i. Onsite services and technical support on an as -needed basis (miscellaneous projects, <br />trouble shooting, reports and software updates <br />j. System upgrades on water operation infrastructure <br />k. Coordination with City IT Staff as necessary <br />5. TRAINING SERVICES <br />Upon request, the Consultant shall provide comprehensive training for the Water Resources' <br />end users on the basic network requirements as well as training for DYNAC ES and Aveva <br />System Platform SCADA software as it relates to the various sites' programmable logic <br />controller (PLC) programming and also provide training services for implementing various <br />instruments into the City's SCADA system as well as how to utilize the City's software <br />TopView program. Instructional manuals and standard operating procedures shall be <br />provided by the Consultant as additional training resources when necessary. <br />E. PROJECT MANAGEMENT AND COORDINATION <br />City of Santa Ana RFP 23-124 <br />Water Resources SCADA Consulting and Support Services <br />Page 17 <br />