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Statement of Work — City of Santa Ana — High Touch Services <br />vI A <br />November 6, 2023 <br />2.4. Knowledge Transfer <br />2.4.1. Customer Knowledge Transfer <br />The following will happen <br />As part of an effort to educate Customer on the deployed configuration, Aruba HTS will provide one (1), <br />knowledge transfer workshop for up to four (4) hours. The workshop will be a single session and will <br />take place while the Aruba HTS engineer is onsite. This workshop is geared towards the engineers that <br />took part in the deployment and configuration process. Topics for the workshop will consist of: <br />• General knowledge turnover/transfer <br />• A review of the configuration <br />• Answering configuration related questions <br />The knowledge transfer workshop will NOT be: <br />• Formal training with printed/bound materials <br />• Held at multiple locations. <br />• Geared toward individuals who have no working knowledge of the deployed Aruba <br />systems/components. <br />2.5. Project Management Activity <br />2.5.1. Aruba Project Management Support Functions <br />Aruba consultants will assist Customer's engineers and project managers in the following areas: <br />1. Managing consultant resources. <br />2. Establishing a resource request and approval process for Customer to request consultant <br />resources. <br />3. Participate in scheduled project review meetings or conference calls, if required. <br />4. Reporting on accrued labor and activity against this SOW. <br />2.5.2. Customer Project Management Support Functions <br />Customer will assign a project sponsor ("Customer's Project Representative') to assist with providing <br />Customer resources and responses in a timely manner where necessary. <br />To facilitate efficient T&M services delivery, the Customer's Project Representative will initiate contact <br />with the Aruba engineer and Aruba Project Manager daily to collect status, assign tasking, and modify <br />tasking as required. <br />