HEWLETT PACKARD ENTERPRISE COMPANY

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Statement of Work — City of Santa Ana — High Touch Services v1.4 November 6, 2023 5. Responsibilities, Limitations, and Assumptions 5.1. Customer Responsibilities 1. Provide necessary system access to the Aruba consultants, preferably via a Virtual Private Network ("VPN") connection to the Customer's network where the systems included in this SOW reside. 2. Assign a project sponsor ("Customer's Project Representative') for the duration of the delivery of Services. This person will have signature authority, the authority to assign and direct the activities of Customer resources and will be available to HPE personnel throughout the project. 3. Appoint an individual for this project who will serve as the primary representative ("Project Representative' or "Customer Project Manager') with the knowledge and expertise required to fulfill the obligations detailed in this SOW. a. The Customer's Project Representative will be available at all times or will designate an alternate with the same level of authority and project knowledge in the event of unavailability. b. The Project Representative will establish an internal communication plan for critical problems to ensure rapid resolution and clear communication on a peer -to -peer basis between HPE and Customer. 4. Obtain and deliver all third -party hardware, software, and consulting services required by HPE to fulfill HPE service delivery obligations under this agreement. Customer will be responsible for any third -party product and/or service charges. 5. Maintain a separate backup system or procedure that is not dependent on the products for the reconstruction of lost or altered Customer files, data, or programs. 6. Comply with the general obligations specified in this SOW in a timely manner. Customer acknowledges that HPE ability to deliver the Services is dependent upon Customer's full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data Customer provides to HPE. 7. These Services are not intended to provide or replace underlying warranty and/or support services for the products in scope. Customer is responsible for ensuring the products are covered under active warranty and/or support coverage with HPE. 8. These Services do not include Foundation Care or related support services for the Aruba components currently deployed within the Customer's facilities. Customer is responsible for retaining the adequate level of support for the Aruba components, and HPE won't be responsible in any way for potential or actual network issues resulting of the lack of support services. 9. All prerequisites identified in this SOW must be completed before objectives provided. 10. Customer will have subject matter experts (SMEs) available for all non -Aruba network devices that are to be integrated with the in -scope Aruba components, if applicable. -- .