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Statement of Work — City of Santa Ana — High Touch Services <br />v1.4 <br />November 6, 2023 <br />11. It is assumed that all of the network, system, and other infrastructure needed to implement this <br />SOW, which are not being implemented as a part of this SOW, are in place and the sole <br />responsibility of the Customer. <br />12. The Customer is responsible for physically installing all Aruba hardware (i.e. Mobility Conductor, <br />Mobility Controller, AirWave, switches, ClearPass, access points) and connecting power (where <br />applicable). <br />13. The Customer is responsible for reserving the proper amount of memory, processors and storage for <br />all Aruba virtual instances being installed (where applicable). <br />5.2. Limitations and Assumptions <br />1. Any services not described in Section 2 are considered outside the scope of this SOW. <br />2. The work proposed in this SOW is not intended to shift ownership or operation of the Aruba <br />infrastructure or software components from Customer to Aruba. It is expected that Customer <br />maintains ownership of the design, its implementation, and operation of the result. In this SOW, <br />Aruba is providing input to that design and its deployment based on its experience. <br />3. Services do not include repair of Aruba products which is available by purchasing Aruba support <br />services. Customer must have active warranty and/or support coverage in place with HPE for the <br />Aruba products in order to receive Services pursuant to this SOW. <br />4. Authorization to Install Software. During delivery of Services, HPE may be required to install copies <br />of third -party or HPE Branded Software and be required to accept license terms accompanying such <br />Software ("Shrink -Wrap Terms") on behalf of Customer. Shrink -Wrap Terms may be in electronic <br />format, embedded in the Software, or contained within the Software documentation. Customer <br />hereby acknowledges that it is Customer's responsibility to review Shrink -Wrap Terms at the time of <br />installation, and hereby authorizes HPE to accept all Shrink -Wrap Terms on its behalf. <br />5. Documentation created for this Service will be available in electronic format using Microsoft Office. <br />6. HPE is not liable for the performance or non-performance of third -party vendors, their products, or <br />their support services. <br />7. Handwritten or typewritten text (other than information specifically called for in the spaces provided) <br />that purports to modify or supplement the printed text of this SOW shall have no effect and shall not <br />add to or vary the terms of this SOW. <br />