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Statement of Work— City of Santa Ana — High Touch Services <br />v1.4 <br />November 6, 2023 <br />6. Pricing and Ordering <br />6.1. Price <br />The Services will be procured using HPE-Consulting Units of Service (UoS). Each UoS represents a <br />fixed value that can be exchanged for the Services and does not represent dollars or hours being <br />purchased until applied against a SOW. HPE will perform the Services for the Customer in exchange for <br />the quantity of UoS in this Section. HPE and Customer understand that the UoS may be purchased from <br />an Authorized Reseller, and the dollar value for such UoS and payment terms will be determined solely <br />between Customer and Authorized Reseller. The Services will be performed in exchange for Units of <br />Service (UoS). UoS projects are non-refundable. Change Orders shall only be used to add additional <br />labor hours, once this SOW is effective. <br />For the purpose of this SOW, eight (8) hours of labor equals one (1) UoS. <br />Customer is responsible for purchasing the SKU and quantity of UoS in section 6.2 from Authorized <br />Reseller. HPE is under no obligation to provide the Services until Customer provides an acceptable <br />Purchase Order (PO) to Authorized Reseller and HPE has confirmed the PO for the Services. <br />The UoS (labor) in this SOW is valid for ninety (90) days from the date of delivery or all labor included in <br />the SOW has been consumed, whichever comes first. The labor validity can be extended with a zero <br />dollar change order at any time before the expiration of the-90-days from the date of delivery or before <br />all labor included in the SOW has been consumed. <br />Total price is set forth in the City of Santa Ana Purchase Order, dated 11/21/2023, attached hereto and <br />incorporated herein as Exhibit B. All labor contemplated under said Purchase Order and this Agreement <br />shall be performed by Vector Resources, Inc. dba Vector USA ("Vector"). In the event Vector is unable <br />or fails to perform the labor contemplated under this Agreement, HPE Aruba will perform the labor, or <br />the parties shall work cooperatively to select an alternative VAR by mutual agreement. <br />6.2. Order Information <br />Table 1. Order Information <br />