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Statement of Work— City of Santa Ana —High Touch Services <br />v1.4 <br />November 6. 2023 <br />1. SOW Overview <br />This Statement of Work ("SOW") is effective as of the last date of signature ("Effective Date") between <br />Hewlett Packard Enterprise Company ("HPE" or "Aruba") and City of Santa Ana ("Customer") and <br />identifies the consulting services ("Services") Aruba will perform for the Customer. <br />Customer has requested assistance from Aruba to upgrade its wireless network infrastructure by <br />integrating a new Aruba -based wireless network with the existing mobility controller and network access <br />control system. This project's primary purpose is to enhance wireless connectivity, security, and overall <br />user experience for city employees, contractors, and guests, demonstrating the City's commitment to <br />leveraging cutting -edge technology to support its operations. <br />Through a series of carefully planned stages, the project team will assess the current network topology, <br />review the High -Level Logical Design (HLD) provided by the City, and develop a comprehensive design <br />and implementation plan. This plan will incorporate the coexistence of the new Aruba devices with the <br />existing wireless deployment and ClearPass deployment. Key focus areas include defining functional <br />requirements, developing configurations for ClearPass policies, Mobility Controllers, and switches, and <br />determining installation parameters for Aruba devices. <br />Upon finalizing the design and receiving approval from the City of Santa Ana, a limited deployment will <br />be implemented, including the installation and configuration templates of Aruba access switches, <br />wireless access points, and ClearPass policies. Local resources will provide onsite implementation <br />services, ensuring seamless integration with the existing infrastructure. <br />The successful completion of this project will result in the City of Santa Ana's resources to finalize a <br />robust, secure, and reliable wireless network deployment throughout the city. The improved <br />infrastructure will facilitate more efficient communication and collaboration among city departments, <br />streamline the onboarding process for new devices, and offer a better user experience for both city <br />employees and visitors. Ultimately, the new Aruba -based wireless network will position the City of Santa <br />Ana as a forward -thinking, technologically advanced municipality, ready to embrace the opportunities <br />and challenges of the digital age. <br />1.1. Statement of Work Terms <br />This SOW is governed by Exhibit A, HPE Customer Terms — Professional Services ("Agreement"). <br />1.2. Engagement Model <br />This is a Time and Materials (T&M)-based SOW and Aruba will endeavor to complete the objectives <br />defined in this SOW within the allotted amount of labor defined in the SOW. However, in a T&M-based <br />SOW, Aruba consultants will take task direction from the Customer. There are no deliverables and <br />outcomes are not guaranteed. <br />For services that are being delivered remotely, resources will be scheduled and accrued at a minimum <br />of eight (8) hour increments. For services that are being delivered remotely, cancelations must be made <br />