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Statement of Work — City of Santa Ana — High Touch Services <br />v1.4 <br />November 6. 2023 <br />no less than one (1) business day in advance of the scheduled start time. Cancelations of less than one <br />(1) business day will result in a charge of eight (8) hours per occurrence. <br />If the objective of the SOW is not completed before the labor included in the SOW is consumed, the <br />Customer will be required to purchase additional labor before any additional work is performed. <br />Additional work will not be performed without written agreement by both parties. Customer is <br />encouraged to purchase additional hours before the labor is fully consumed in order to avoid work <br />stoppage which may result in delays. <br />Aruba consultant(s) will perform the Services as follows, unless otherwise agreed upon in writing by both <br />parties: <br />• Services will be performed between the hours of 8:00 a.m. and 5:00 p.m. local time, Monday <br />through Friday, ("Standard Workday"), according to the Delivery Location listed in Section 6.4 of <br />this SOW, excluding U.S. national and locally observed holidays (HPE or Customer), and will not <br />exceed 40 hours per resource per week. <br />• Services will be delivered in contiguous business weeks and must be requested at least three (3) <br />working weeks in advance. <br />• Services may be performed onsite or remotely. <br />• Work on weekends or after business hours are excluded from this engagement. Subject to <br />consultant availability, weekends, holiday hours or hours outside the Standard Workday may be <br />available at an additional charge through an approved change order. <br />The project will be deemed accepted, approved, and will close ten (10) business days following the <br />expiration of all UoS, or after all UOS included in the SOW have been exhausted, whichever comes first. <br />