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h on Mountain Government Solutions City of Santa Ana Document Storage <br />and Imaging Services <br />2 3 4 <br />Mal <br />fo 0 V Inbound Customer Implement Document <br />Material Customized Preparation Scanning <br />Workflow <br />Figure 8. Iron Mountain's Standard Document Conversion Process. <br />Document Conversion Methodology and Quality Control (Exhibit I, Document Imaging <br />Services and Storage [Optional], items i, k, m, o, and I) <br />We will use appropriate technology and equipment to produce the required 200 DPI image. We can <br />capture the digital image as a TIFF, PDF, or JPG, as directed by SAHA/COSA and use either as a <br />bi-tonal (2-bit) or grayscale (8-bit per color) capture. Image capture can be applied and maintained <br />as black and white or color as per your specifications. <br />Iron Mountain will perform statistical quality control utilizing the ANSI/ASQC (American National <br />Standards Institute/American Society for Quality Control) standard Z1.4 at a 1.0 Acceptable Quality <br />Level (AQL) to establish the sample size(s), acceptance, rejection, and re -sampling parameters. We <br />maintain the following quality assurance measures to produce the required images: <br />• We apply an image quality review to ensure all captured digital images represent the original <br />document page. <br />• All document pages are captured on both sides, regardless if there is no content on both <br />sides. <br />• All blank pages are removed except for litigation records in which the blank pages are <br />retained. <br />• Our Image Enhancement Application is performed on all digital images automatically. <br />• The digital image is analyzed/corrected for the highest image quality results. <br />• De -speckling and de -skewing actions are applied to ensure the most readable image results, <br />along with proper right reading and alignment. <br />Our Quality Control plan is designed to review and monitor the quality of our customer's information <br />throughout the entire imaging process. As the work passes through each phase of the imaging <br />process, it is quality -checked randomly by the unit. Upon reaching the final phase of the imaging <br />process, SAHA and COSA can be assured that Iron Mountain has taken many precautions to <br />prevent unacceptable images/indexes. After we deliver the final database to SAHA and COSA, if any <br />errors are found within one (1) month, they will be corrected at Iron Mountain's expense. For <br />