Item 26 - Adoption of the City of Santa Ana Emergency Operations Plan

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City of Santa Ana Emergency Operations Plan Part I Basic Plan Web Site Pages The City web site is an informational site for the public. The site describes the role of Emergency Management in the City, and lists and explains the various resources and organizations available to assist the public in emergencies. During an emergency, the site can serve as a place for press releases and other emergency information to be publicly posted online. The Orange County Operational Area, Orange County Fire Authority, Santa Ana Unified School District and other responding agency websites may also be utilized to further distribute and coordinate emergency information. AlertOC AlertOC (See Section 3.6.2 above) is the City's and Orange County's emergency public mass notification system designed to keep those who live or work in Orange County informed of important information during emergency events. AlertOC may be used to contact residents by one or all of the following methods: home phone, work phone, cell phone, e-mail, text message, including teletypewriter (TTY) capabilities, and mobile app. AlertOC may be used to provide updates to affected populations concerning emergency events. 2-1-1 Orange County 2-1-1 Orange County (2-1-1) is a telephone -based service set aside by the FCC for the public's use in accessing community services 24 hours -a -day, seven days -a -week. This need becomes even greater following a disaster. 2-1-1 works closely with the Operational Area to provide essential information to residents in the event of a local or State emergency, as well as maintaining close working relationships with Orange County Red Cross, Orange County Social Services Agency, and the Orange County Health Care Agency. 2-1-1 is kept informed with the most up-to-date information from OA or City authorities during an emergency in order to ensure they can relay and support accurate information to any calls received. 2-1-1 will also forward calls back to the County or City if there are specific requests beyond the scope of services, such as people with disabilities or access and functional needs requests, volunteer and donation offers, and others. County and Operational Area Public Information Hotline and Rumor Control The Orange County Sheriff's Department, Emergency Management Division maintains during OA EOC activations a Public Information Hotline and Rumor Control, which can provide current, accurate and approved information to the community. The City of Santa Ana may utilize this resource but would be requested to provide personnel and updated, City -specific information resources to assist in the effort. Non -Governmental, Non -Profit, and Voluntary Organizations Non -government, non-profit and voluntary organizations have a significant role in public information within the City and Operational Area. Organizations will be looking for up to date information and citizens will be turning to their familiar community organizations as a source of information. Accurate, timely and approved information that is developed by PIOs will need to be disseminated to local organizations as well as residents. PIOs will work with all information personnel, including organization liaisons, to ensure the communication of the most accurate and up-to-date information. Translation Services The Operational Area EOC hotline will use translation language services in addition to using multi-lingual staff members. The EOC hotline implements translation services through a language line, which is also available to the Santa Ana Police Department Communications Division. Foreign language media outlets covering Orange County are predominately Spanish and Vietnamese outlets. Effort will be made to disseminate press releases and other information in Spanish or Vietnamese to these media outlets. Hazard -specific press release templates may also be made available from the Operational Area EOC during activations in Spanish and Vietnamese to reduce the time it takes to translate documents. Whenever possible, a native language user from the intended audience will review the message for accuracy and cultural competency. News Conferences, Public Forums and Community Meetings News conferences are an integral part of the public information function before (when possible), during, and after an emergency. A well -crafted news conference needs to identify important facts to share with the public, such as public resources (e.g., AlertOC, ReadyOC, 2-1-1, or other services), the importance of emergency protective 131