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City of Santa Ana Emergency Operations Plan
<br />Part I Basic Plan
<br />Communication Interface Between the City of Santa Ana EOC and Field Responders or External Agencies
<br />Purposes of Communication
<br />Methods of Communication
<br />*Notes
<br />1. Situation Status
<br />A. EOC Representative
<br />2. Resource Needs / Requests
<br />B. Phone: Landline/Cell/Satellite
<br />3. Public Information / Warning
<br />C. Radio: 800 MHz/VHF/Public
<br />4. Policy and Priority Setting
<br />D. Email *
<br />*Email, WebEOC and Fax do not
<br />5. EOC Tasks and Objectives
<br />E. WebEOC *
<br />provide confirmation that the
<br />6. Cost Tracking
<br />F. Fax*
<br />message was received. Separate
<br />G. Messenger
<br />confirmation is required.
<br />City Departments / Agencies
<br />Police Department
<br />1, 2, 3, 4, 5, 6
<br />A, B, C, D, F, G
<br />*Whichever activate for the event.
<br />Watch Commander/Dis atch/ICP/DOC*
<br />Public Works
<br />1, 2, 3, 4, 5, 6
<br />A, B, C, D, F, G
<br />*Whichever activate for the event.
<br />Dis atch/ICP/DOC*
<br />Planning and Building
<br />1, 2, 3, 4, 5, 6
<br />A, B, C, D, F, G
<br />*Whichever activate for the event.
<br />Dis atch/ICP/DOC*
<br />Fire Authority
<br />1, 2, 3, 4, 5
<br />A, B, C, D, E, F, G
<br />*Whichever activate for the event.
<br />Battalion Chief/Dis atch/ICP/DOC/Division 6*
<br />Field Facilities
<br />1, 2, 3, 4, 5, 6
<br />A, B, C, D, F, G
<br />*Whichever activate for the event.
<br />Shelters/PODs/Sta in Areas*
<br />City Contractors
<br />1, 2, 4, 6
<br />B, D, F, G
<br />*Whichever activate for the event.
<br />Mai ntenance/Cleanin /Repair/Securit *
<br />City Departments w/o Field Responders
<br />1, 2, 3, 4, 5, 6
<br />A, B, D, F, G
<br />External Agencies
<br />Orange County Operational Area (OA)
<br />1, 2, 3, 4, 6
<br />A*, B, C, D, E, F, G
<br />* Based on availability of EOC
<br />reps.
<br />Santa Ana Unified School District & Police
<br />1, 2**, 39 4***, 5
<br />A, B, C, D, E, F, G
<br />**Generally passed through the
<br />OA EOC, when activated.
<br />***For coordination, not binding.
<br />Other Orange County OA Jurisdictions
<br />1, 2**, 3, 4***
<br />B, C, D, E, F, G
<br />**Generally passed through the
<br />OA EOC, when activated.
<br />***For coordination, not binding.
<br />State and Federal Agencies
<br />1**, 2**, 3**, 4**, 6**
<br />B, D, F
<br />**Generally passed through the
<br />OA EOC, when activated.
<br />4.7 EOC Internal Communications and Documentation
<br />4.7.1 Communications within the EOC
<br />While specific decisions and assignments in the EOC must follow the chain of command illustrated in the
<br />EOC Organization Chart, all EOC staff are authorized and encouraged to communicate and exchange
<br />information with all other relevant EOC positions. The primary methods of communication within the EOC
<br />(between EOC positions) include:
<br />• Face to face conversation - Face to face conversation is valuable for the speed of communication
<br />and instant acknowledgment and confirmation of the information exchanged.
<br />• Telephone conversation - All EOC positions will have access to telephone landlines and most will
<br />also have cellphones. A telephone list will be prepared as part of the EOC staffing plan.
<br />• Email - Email is valuable for exchanging documents or for lengthy or detailed messages.
<br />• Message Slips - Written message slips can be also used for lengthy or detailed messages or when
<br />a written reply is requested.
<br />• Radio Communication - EOC staff may have access to two-way radio communication; this may
<br />be helpful particularly for EOC staff that move about or change location frequently.
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